Ferlux FLORA 7 - Page 43

43
CODE
ALARM
DESCRIPTION POSSIBLE CAUSE SOLUTION
Er12 Failure at start-up
IF THE BRAZIER IS PRACTICALLY
EMPTY
• There are few wood pellets in
the hopper
• A ‘cave’ has formed in the
hopped and no wood pellets
are reaching the loading
screw
• The loading screw has
become stuck and/or the
loading motor is not spinning
Reset the error
Make sure that the wood pellets
can reach the screw and/or pour
in more if necessary
If no wood pellets fall into the bur-
ner after trying several times, noti-
fy the Technical Support Service
IF THE BRAZIER IS FULL OF
WOOD PELLETS (unburned)
• Damp or poor-quality wood
pellets
• Ignition coil and/or connecting
cable are broken
Empty and clean the brazier, reset
the alarm, and try to start it up
again
Check the condition and quality of
the wood pellets
If the unit does not ignite after
two or three attempts, call the
Technical Support Service
Er15 Electrical power supply cut
• The power supply has been
cut for an extended period
of time whilst the heater is
operating or during ignition
Reset the error and turn the unit
on again
In the event that this alarm repeats
frequently or cannot be turned
o󰀨, notify the Technical Support
Service
Er17 Impossible to regulate the air ow
• There could be an issue with
the smoke outlet
• The air inlet could be partially
or fully blocked, or has
become channelled and a lot
of load is being lost
• Dirty brazier
• The heater is taking in air
from an unexpected inlet:
open or poorly closed door,
hopper empty of wood pellets
etc.
• The smoke ducts inside the
heater are very dirty
• The smoke extractor has lost
power
• Problems with the ow sensor
or its connection (the Sond
message will appear)
• Broken air ow sensor
Review all the possibilities
mentioned for Er02
Check the heater and the
installation
Check the cleanliness of the
heater and the smoke outlet
In the event that this alarm repeats
frequently or cannot be turned
o󰀨, notify the Technical Support
Service
Er39 Broken ow measurement sensor
• This could appear when the
heater is turned o󰀨 during
operation of if the ow sensor
breaks
If this problem persists, Er41 will
appear