Ferno XT - 11.2.2 Warranty Claims and Complaints; 11.2.3 Return Authorisation

XT Extrication Device
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© Ferno s.r.l. MU-086-C Rel. 12062019
those manufactured by others.
- Ferno S.R.L. reserves the right to terminate the warranty
of the products sold:
• if the labels or plates bearing the Manufacturer's logo and/
or the serial or registration number are rendered illegible
orremoved;
• if the product has undergone modications, repairs or
treatment not authorised by Ferno S.R.L. and by staff not
authorisedbyFernoS.R.L.;
• if the product is not used in compliance with the
instructions, or for purposes other than those for which it
was designed.
• further to the conditions indicated in section “Warranty
Terms and Conditions”.
- Ferno S.R.L. cannot, in any event, be held liable for direct
or indirect damage due to usage that is non-compliant with
the instructions in the user manual or the intended purpose
of the product.
11.2.2. Warranty claims and complaints
- Contact Ferno's Customer Service immediately if you
receive a product that is defective or suspected to be
defective.
- Any complaint must be communicated to Ferno S.R.L.
within 5 days of receipt of the product or of discovery of the
alleged defect.
- The Customer Service will assist the customer through
the complaints procedure. Before returning a product to
Ferno S.R.L., contact Ferno’s Customer Service to request
authorisation.
- Claims or disputes regarding a single product shall not
release the buyer from the obligation to collect and pay for
other products in the order, unless otherwise agreed with
Ferno S.R.L..
11.2.3 Return authorisation
- No product will be accepted without the prior approval of
Ferno S.R.L.
- Products returned for business reasons, or for reasons
not relating to nonconformity, will in case be accepted in
accordance with the law only after verication of their
condition by Ferno S.R.L. personnel.