13.9 Ordering Spare Parts
For spare part kits and part numbers, see Appendix G - How
To Order.
13.10 Disposal
Although the Logix 3800zb is not within the scope of the Waste
Electronics and Electrical Equipment (WEEE) Directive
2012/19/EU, disposal of this product should be handled by a
specialized recycling facility; not by municipal waste collection
services. Proper disposal is essential to the protection of the
environment and community. If proper disposal is not possible,
the positioner may be returned to Flowserve for disposal. Call
your local sales representative for more information regarding
Flowserve’s disposal process and associated fee.
14 MAINTENANCE - HELP FROM
FLOWSERVE
14.1 Phone Support
Over-the-phone troubleshooting is available for positioner
issues. Should your positioner be experiencing problems, or if
you have questions that are not answered by this manual, feel
free to call your local sales representative or a Quick
Response Center (QRC).
Contact your nearest FLOWSERVE sales representative.
Europe +43 (0) 4242 41181 999
North America +1 801 489-2300
Asia + (65) 6879 8900
digitalproductstac@flowserve.com
See the back cover of this manual for additional contact
details.
14.2 Returning the Logix 3800zb
Positioner for Service
Returning the unit is an option if troubleshooting is unable to
solve the problem. Please follow the steps below.
1. Request a Return Goods Authorization (RGA) form.
The form should arrive in an email.
2. Remove all fittings, brackets, filters, feedback arms,
etc. from the unit before packaging.
3. When operating the unit with a gas other than clean air
requires the related MSDS with the unit.
4. Complete the RGA form. Write any particular issues
with the positioner you would like us to evaluate. Please
include the customer name and contact information.
5. When packaging, please secure the unit in a method
that will ensure it will reach our facility undamaged (the
weight of positioners will often settle through packing
peanuts and pop large air pockets).
6. Please insert a copy of the completed RGA form inside
the package and write the RGA number on the outside
of the package. Send the unit to the address at the
bottom of the form.
If the cause of the unit failure is found to be a manufacturing
defect and the unit is within the warranty period it will be
repaired free of charge. There is a fee for the evaluation in the
event there is no problem found with the unit, and the unit is
still under warranty. A fee will be charged for the evaluation if
the warranty does not cover the cause of the unit failure. A
quote will be provided showing the cost of the repair. Waiving
of the fee requires the customer to purchase a new positioner.
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