Follett Performance Plus REF4P

Questions and Answers

L
laurasummersAug 7, 2025
What to do if my Follett Performance Plus REF4P Refrigerator does not maintain temperature?
- H
  heatherramseyAug 7, 2025
  If your Follett Refrigerator isn't maintaining the correct temperature, even with all components running, several factors could be the cause. Start by cleaning the condenser or evaporator coil. Check and replace the door gasket if it's faulty. Ensure the ambient temperature isn't excessively high and that there's adequate air clearance; the maximum recommended ambient temperature is 100°F (38°C). Other potential issues include a refrigerant leak (locate and repair), incorrect refrigerant charge (recover, evaluate, and weigh in the correct charge), or a plugged capillary tube (replace the capillary tube and filter drier). If none of these steps resolve the issue, the compressor may be inefficient, and you should consult technical services.
M
Mrs. Tonya Ward MDAug 12, 2025
Why is my Follett Refrigerator not working?
- D
  debrahernandezAug 12, 2025
  If your Follett Refrigerator isn't operating, there are several potential causes. First, ensure the power switch is ON and check for any loose connections. If that's not the issue, verify that the refrigerator is properly plugged in and that there is power to the cord. If the issue persists, the temperature controller might not be energizing the components; check the controller contact terminals for power and replace the controller if necessary. Finally, the probe might not be sensing the set point temperature, in which case you should replace the controller and/or probe.
J
Joseph McmahonAug 19, 2025
What to do if the compressor does not run on Follett Performance Plus REF4P Refrigerator?
- J
  Jonathan TaylorAug 19, 2025
  If the compressor on your Follett Refrigerator isn't running, the thermal overload may be open or defective; allow it to cool or replace it. Also, the capacitor and/or relay could be defective, so replace them as required. In some cases, the compressor itself might be defective, requiring replacement. For touchscreen units, check the door switch and replace it if necessary.
P
pcarrilloAug 25, 2025
Why won't my Follett Refrigerator shut off?
- S
  Stephanie MontgomeryAug 26, 2025
  If your Follett Refrigerator isn't shutting off, it could be due to several reasons related to the controller. The controller might not be sensing the cut-off temperature, in which case you should replace the controller and/or probe. Alternatively, the controller might be keeping the refrigeration system energized, requiring you to replace the controller. Finally, a faulty control relay could also be the cause, so replace the control relay.
A
Audrey BallAug 30, 2025
How to fix an evaporator fan motor that doesn't run in Follett Performance Plus REF4P?
- M
  martineztylerAug 30, 2025
  If the evaporator fan motor in your Follett Refrigerator isn't running, it could be due to a defective fan motor, which would need to be replaced. For touchscreen units, check the door switch and replace it as required.

Follett Performance Plus REF4P Specifications

General

Model	REF4P
Type	Refrigerator
Defrost Type	Automatic
Power Supply	115V, 60Hz
Shelves	2 adjustable wire shelves
Certification	NSF

Summary

Specifications

Model Specifications

Details dimensions and capacity for each refrigerator model (REF4P, REF5P, REF5BBP-T).

Electrical Specifications

Details voltage, frequency, current, and circuit requirements for the refrigerator.

Refrigeration Specifications

Specifies refrigerant type, charge size, and maximum design pressures.

Installation Specifications

Outlines environmental limits and ventilation needs for proper unit operation.

Installation

Installing Levelers

Instructions for attaching and adjusting leveling feet to ensure unit stability.

Battery Backup Installation

Procedure for connecting the optional battery backup system to the unit.

Installing Shelves

Steps to properly install and secure shelves inside the refrigerator compartment.

Installing Drawer

Assembling and fitting drawers.

Reversing the Door Swing

Detailed guide on how to reverse the door swing direction for user convenience.

Installing Glycerine Solution

Procedure for filling the product simulation bottle with glycerine and water.

Turning on Power

Steps to safely turn on the refrigerator's power for the first time.

Operation

Temperature Control

Explains how to set and maintain the desired product temperature within the unit.

Defrosting

Details the automatic defrost cycle and its termination criteria.

Controller Operation - Performance Plus

Guide to operating the standard controller, including display and basic functions.

Temp Log and Alarming Functions

Instructions for viewing temperature logs and configuring alarm parameters.

Follett Keypad Lock

Procedure for setting and managing user access codes for the keypad controller.

Controller Operation - Performance Plus Touchscreen

Home Screen and Navigation

Overview of the touchscreen's home screen layout and basic navigation.

Touchscreen Settings and Controls

How to adjust display settings, sleep function, and screen brightness.

System Information and Alerts

Accessing unit details, software versions, and understanding alert notifications.

Door and Power Alarms

Details on door open alarms and power loss alarms and their behavior.

Information Logs and Data Logging

How to view temperature and event logs and manage data logging parameters.

Data Storage and Downloading

Procedures for managing data storage and downloading logs via USB.

Changing User Codes

Instructions for changing user access codes and the master code.

Advanced Settings Overview

Details on various advanced settings accessible via the touchscreen interface.

Cleaning

Annual Cleaning Procedures

Guidelines for performing annual cleaning to maintain unit efficiency.

Service

Door Gasket Replacement

Step-by-step instructions for replacing the refrigerator door gasket.

Slide-out Compressor Tray

Procedure for accessing the compressor unit using the slide-out tray.

Removing Drawers

Disassembly steps for drawers.

Changing Back-up Batteries

Instructions on how to replace the internal backup batteries for the unit.

Controller Replacement

Detailed steps for removing and replacing the main control module.

Wiring Diagram

Schematic illustrating the electrical connections for touchscreen models.

Refrigeration System

Checking Refrigeration System Pressures

Procedure for checking refrigerant pressures and comparing them to the system chart.

Compressor Information

Technical data and specifications for the unit's compressor.

Troubleshooting

Pre-service Checks

Initial checks to perform before contacting technical service for issues.

Common Symptoms and Solutions

Guide to identifying common problems and their corresponding solutions.

Accessories

Replacement Parts

Evaporator Components

List of replacement parts for the evaporator assembly.

Condensing Unit Components

List of replacement parts for the condensing unit, including compressor and coil.

Hardware and Electrical Components

Catalog of hardware, fasteners, switches, and electrical components.

Warranty and Equipment Evaluation

Information on registering warranties, equipment evaluation, and customer support.

Related product manuals

Follett Precision series REF4P

Follett REF 12-LB Series

28 pages

Follett Performance Plus REF4P - User Manual

Table of Contents

Questions and Answers

Follett Performance Plus REF4P Specifications

Summary

Specifications

Model Specifications

Electrical Specifications

Refrigeration Specifications

Installation Specifications

Installation

Installing Levelers

Battery Backup Installation

Installing Shelves

Installing Drawer

Reversing the Door Swing

Installing Glycerine Solution

Turning on Power

Operation

Temperature Control

Defrosting

Controller Operation - Performance Plus

Temp Log and Alarming Functions

Follett Keypad Lock

Controller Operation - Performance Plus Touchscreen

Home Screen and Navigation

Touchscreen Settings and Controls

System Information and Alerts

Door and Power Alarms

Information Logs and Data Logging

Data Storage and Downloading

Changing User Codes

Advanced Settings Overview

Cleaning

Annual Cleaning Procedures

Service

Door Gasket Replacement

Slide-out Compressor Tray

Removing Drawers

Changing Back-up Batteries

Controller Replacement

Wiring Diagram

Refrigeration System

Checking Refrigeration System Pressures

Compressor Information

Troubleshooting

Pre-service Checks

Common Symptoms and Solutions

Accessories

Replacement Parts

Evaporator Components

Condensing Unit Components

Hardware and Electrical Components

Warranty and Equipment Evaluation

Related product manuals