801 Church Lane • Easton, PA 18040, USA
Toll free (877) 612-5086 • +1 (610) 252-7301
www.follettice.com/healthcare
01351493R00
© Follett Products LLC 2/21
HEALTHCARE
TM
Follet HEALTHCARE and Advantage are trademarks of Follett Products, LLC.
Follett is a registered trademark of Follett Products, LLC, registered in the US.
Refrigerator Troubleshooting
Before calling for service
1. Check that unit is plugged in.
2. Test outlet with another appliance to verify power.
Troubleshooting Matrix
Sympton Possible Cause Solution
Refrigerator does not
operate (no components
run).
Power switch faulty or in OFF position; loose
connection.
Turn power switch to ON; check switch and
connections.
Refrigerator not plugged in. Connect plug.
No power to cord. Restore power.
Temp controller not energizing components. Check controller contact terminals for power.
Replace controller if needed.
Probe not sensing set point temperature. Replace controller and/or probe.
Compressor does not run. Thermal overload open or defective. Allow to cool or replace.
Capacitor and/or relay defective. Replace as required.
Compressor defective. Replace compressor.
Evaporator fan motor
does not run.
Defective fan motor. Replace fan motor.
Refrigerator does not shut
off.
Controller not sensing cut-off temperature. Replace controller and/or probe.
Controller keeping refrigeration system
energized.
Replace controller.
Refrigerator does not
maintain temperature (all
components run).
Condensor or evaporator coil needs
cleaning.
Clean coils.
Faulty door gasket. Replace door gasket.
Excessively high ambient or indadequate air
clearance.
Maximum recommended ambient is 100F (38
F). See Locating the Refrigerator on page 5.
Refrigerant leak. Locate and repair leak.
Incorrect refrigerant charge. Recover, evaluate and weigh in correct charge.
Plugged capillary tube. Replace capillary tube and lter drier.
Inefficient compressor. Consult technical services.
If problems persist after following this basic troubleshooting guide, call Follett technical service
group at (877) 612-5086 or +1 (610) 252-7301.
Warranty Registration and Equipment Evaluation
Thank you for purchasing Follett ® equipment. We hope you find that our equipment meets or exceeds your expectations, as our goal is to
deliver high value products and services that earn your complete satisfaction!
Please review the enclosed installation and operations manual. It is important that the installation be performed to factory specifications, so
your equipment operates to its maximum efficiency.
Follett LLC will not be liable for any consequential damages, expenses, connecting or disconnecting charges or any losses resulting from a
defect of the machine.
For full warranty details, visit our website www.follettice.com/productwarranties.
Warranty registration and equipment evaluation is important to help us keep track of our equipment and to record the machine’s performance.
We request that you register Follett equipment warranties on our website www.follettice.com/support and choose Warranty Registration and
Equipment Evaluation. It’s simple to do; please take a moment to register today. There is also space on the form to provide us with comments
and feedback. Please let us know about your experience so we can capture it for our continuous improvement efforts.
We pride ourselves on producing outstanding equipment and we work hard to back it up with outstanding customer and technical support.
Please let us know what else we can do to assist you. We would be happy to answer your questions.
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