17
SYSTEM TROUBLESHOOTING
f you follow the recommended action but the
problem persists, or error messages other than the
ones below appear, please call (888) 425-1149 for
assistance. Do not attempt to repair yourself and
never try to disassemble the meter under any
circumstances.
Result Readings
Error Messages
1. If the meter does not display a message after
inserting a test strip:
Troubleshooting
MESSAGE
WHAT IT MEANS
MESSAGE
WHAT IT MEANS WHAT TO DO
POSSIBLE CAUSE
WHAT TO DO
Appears when
the battery can
not provide
enough power
for a test.
Replace the battery
immediately.
Appears when
inserting a used
test strip.
Re-test using a
new test strip.
Test strip was
removed after
applying a blood
sample prior
to glucose test
completion.
Problem with the
meter.
Appears when the
environmental
temperature is
below system
operation range:
50°F (10°C).
Appears when the
environmental
temperature is
above system
operation range:
104°F (40°C).
Re-test using a
new test strip.
System operation
range is 50°F to
104°F (10°C to 40°C).
Repeat the test
after the meter
and test strip have
reached the
appropriate
temperature.
Review the
instructions and
re-test with a new
test strip. If the
above steps do not
work, please contact
Customer Service.
Battery exhausted.
Test strip inserted upside
down or incorrectly.
Defective meter.
Replace the battery.
Insert the test strip
correctly with the contact
bars end fi rst and facing up.
Please contact Customer
Service at (888) 425-1149.
Appears when the result is below the
measurement limit of 20 mg/dL (1.1 mmol/L).
Appears when the result is equal to or
higher than 240 mg/dL (13.3 mmol/L).
This inndicates the possibility of ketone
accumulation for type 1 diabetes.
Appears when the result is above the
measurement limit of 600 mg/dL (33.3
mmol/L).
KEYTONE?
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