Frontier Fiber Digital Voice - Retrieving Your Voicemail Messages

5.3 Retrieving Your Voicemail Messages
Look for the message waiting light if one is provided on your telephone. Otherwise,
when you pick up the handset, you will hear the “interrupted” dial tone when new
messages have arrived. You will also see a list of recently received messages on your
Web Portal and TV.
32
Phone
Web Portal
TV
To listen to your
messages:
1.
From your home phone
dial *100 to access the
Fiber Digital Voicemail
system
2. When calling while away
from home, you will, have
to enter your mailbox
number (your 10-digit
telephone number)
followed by #.
3. Enter your passcode,
followed by #.
4. At the Main Menu, press 1
to listen to your
messages.
5. You can press 1 to
replay the message, 2
to save it, or 3 to
delete it. (See the menu
map in the Appendix for
other options during and
after message playback.)
Note: If your mailbox is
full, you will hear a
notification message.
Please delete unwanted
messages.
To listen to your
messages:
1. Access your
Frontier Digital Voice
Web Portal.
2. The Summary page will
indicate a count of the
number of new
messages. Click on
Voicemails.
3. Click on the message
you would like to play.
4. Click the Play button
next to the message to
begin playback. You can
stop or pause during
playback. After opening
a message, you can:
• Call Back the caller
• View or Add the caller as
a Contact
• Block the Caller
• Delete the message
• Forward the message
• Set up Call
Notification from
the Caller.
Note: Messages are
automatically saved for 30
days unless you delete them .
Voicemails that are due to
expire are identified with
the icon .
To listen to your
messages:
1.
Using your set-top box
remote, from the Main
Menu on your Fiber TV
select Fiber Digital Voice
and press OK to launch.
2. Select Voicemail.
Enter your passcode
and press OK.
• Your Voicemail messages
are listed. Unheard
messages will be marked
with a red dot and shown
in red.
• Select the Voicemail you
want to hear and press
OK. Ensure that your TV
is not on mute.
• After opening a
message, you can:
1. Play the message. Your
television program will
be paused
momentarily while the
Voicemail is played
back on your TV.
2. Block a Caller.
a. From the Voicemail
options menu, use
the down arrow to
select Block Caller
and click OK.
b. Select Block and
click OK.