Appendix A
Frequently Asked Questions
General Product
1. What is Fiber Digital Voice?
Fiber Digital Voice is an advanced voice service that works on Frontier’s
fiber-optic network, but uses generally available corded or cordless phones
connected to your existing phone jacks. Fiber Digital Voice lets you make
direct-dialed domestic calls (including direct-dialed calls to the U.S. territories,
Canada and Puerto Rico), and international calls at great low rates. (Canada
calling is included at no additional cost with our
Unlimited Plan.)
You can also manage your calls, Voicemail, and features through your phone, an
online Web Portal, your mobile device and your Fiber TV.
2. What are some primary differences between Fiber Digital Voice and traditional
voice service?
Fiber Digital Voice offers a number of advanced calling features that traditional
voice services do not, such as simultaneous ringing on multiple phone numbers or
call notification. The Frontier Digital Voice Web Portal also allows you to access your
Voicemail messages through any computer with Internet access, your mobile
device, or your Fiber TV.
IMPORTANT: Unlike traditional phone service, your Fiber Digital Voice service requires electrical power to function. In
the event of a power outage, your Fiber Digital Voice service will not function, unless you have the Battery Back-up Unit
(BBU), which will power your basic Fiber Digital Voice services, including 911 dialing, for up to eight hours if a fully
charged battery is inserted in the Unit. If the battery is exhausted or there is no battery present, the service will not
function for any purpose. If your home security system is currently using a jack in your house, those same jacks can be
used for Fiber Digital Voice without impacting security services; however, in the event of a power outage, the power
limitations apply to your alarm system. The BBU will not power your telephone equipment that requires electricity to
function, Internet services, television services or computer. You are responsible for purchasing and/or replacing the
battery in the BBU.
3.
How do I access my Fiber Digital Voice online?
You can access the Frontier Digital Voice Web Portal by logging on at
www.Frontier.com with your Frontier ID and password.
4.
Where do I find Fiber Digital Voice options on my Fiber TV?
From the Fiber TV Main Menu, click on “Fiber Digital Voice” and OK to see your Call
Logs, listen to Voicemail messages and enable/disable features like Simultaneous
Ring, Call Forwarding, Incoming Call Block and Do Not Disturb.
5.
With Fiber Digital Voice, can I talk on the phone and use my computer at the same
time?
Yes, your Fiber Digital Voice service will work even if you are simultaneously
accessing the Internet. Therefore, surfing the Internet, streaming music, or
video will not affect your ability to make and receive calls at the same time.
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