6.
Can I use a toll-free number to manage my Fiber Digital Voice features?
To access and retrieve Voicemail messages, you can dial a toll-free number
(1.844.387.5200 for customers residing in CA, FL and TX, or 1.844.994.4993
for customers residing in IN), or simply dial *100 from your home phone.
7.
What features are included with Fiber Digital Voice plans? Fiber Digital Voice
calling plans include the following calling features at no additional cost:
• Anonymous Call Rejection
• Back-up Number
• Call Forwarding
• Call Logs
• Call Return
• Caller ID Name and Number
• Do Not Disturb
• Selective Call Forwarding
• Incoming Call Block
• Individual Contacts Directory
• International Call Block
• Locate Me
• Place a Call
• Simultaneous Ring
• Speed Dial
• Three-Way Calling
• Voicemail
•
Reminder Messages
8. What other features are available with Fiber Digital Voice plans?
The following features are also available with Fiber Digital Voice for an
additional fee:
•
Special phone numbers such as 211, 311, 411, etc.
• International Calling Plans
9.
Does Fiber Digital Voice support TTY (Text Telephone Relay) for the deaf and hard-of-
hearing?
Yes, Fiber Digital Voice supports TTY services.
Troubleshooting
1. If I lose power or have a broadband outage, will I still be able to use Fiber Digital
Voice?
In the event of a power outage, your Fiber Digital Voice will not function unless
you have a Battery Back-up Unit (BBU), which can power your basic Fiber Digital
Voice services, including 911 dialing, for up to eight hours. If the battery is
exhausted or there is no battery present, the service will not function for any
purpose. The BBU will not power your telephone equipment that requires
electricity to function, Internet services, television services or computer. You are
responsible for purchasing and/or replacing the battery in the BBU (except in
California where the BBU is provided at no charge by Frontier). You can get more
BBU information at frontier.com/batterybackup.
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