2. What if my Fiber Digital Voice calls are being directly routed to Voicemail?
Go to your Frontier Digital Voice Web Portal and check to see if any of the following
features have been enabled, which could forward calls directly to your Voicemail:
• Call Forwarding to the Voicemail access number
• Do Not Disturb is set to send callers to Voicemail
If you are still experiencing problems, please call Fiber Digital Voice Customer
Service at 1-800-921-8101.
3. What if I have no dial tone on my phone connected to Fiber Digital Voice service?
Follow these steps:
• Verify that your telephone is plugged into the wall jack.
• If your phone requires electricity (e.g., cordless phone), ensure the phone is plugged
into a working power outlet.
• If your phone runs off battery power, please ensure the battery is charged.
What if my phone connected to Fiber Digital Voice service is not ringing?
If your phone is not ringing when there is an incoming call, check your phone to
ensure that the ringer is set to an appropriate level. Verify that Call Forwarding or
Do Not Disturb is not enabled by going to the “Call Settings” section of your Frontier
Digital Voice Web Portal.
Why am I getting a fast busy signal on my phone connected to Fiber Digital Voice
service?
If you are experiencing a fast busy on your phone, please call Fiber Digital Voice
Customer Service at 1-800-921-8101.
If you are still experiencing problems, please call Fiber Digital Voice Customer
Service at 1-800-921-8101.
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