Frontier Fiber Digital Voice - Getting Started with Fiber Digital Voice; 911 and Backup Procedures

1 | Welcome to Fiber Digital Voice
Congratulations! You are about to experience an exciting new generation of voice
technology. Your new Fiber Digital Voice service comes with many
easy-to-use features that can be managed by phone, via the Internet, using a
mobile device and from your Fiber TV. You can turn on features like Call
Forwarding and Do Not Disturb, set up Voicemail notification by email or text
message, listen to your Voicemail messages, and review call logs.
To get started, read this guide carefully so you’ll be able to get the most out of all
the new and exciting features of your Fiber Digital Voice service. Once you set up
your Voicemail, check out your Frontier Digital Voice Web Portal from any Internet
connection at www.frontier.com. Log in using your Frontier ID and password. If you
do not have a Frontier ID, you will be able to create one.
We hope you enjoy exploring your new phone service.
1.1 Important 911 Information
As a reminder, in the case of an electrical outage, the Battery Back-up Unit (BBU)
will power your basic Fiber Digital Voice services, including 911 dialing, for up to
eight hours if a fully-charged battery is inserted in the unit. If the battery is
exhausted or there is no battery present, the voice service will not function for any
purpose. In the welcome kit provided by the technician during installation, you will
find stickers with this information. We strongly recommend you apply them to your
phones so all users are aware of this possible limitation.
Note: It is your responsibility to provide electrical power necessary for your voice
service to function . To accommodate possible power outages, Frontier offers
battery back-up options . Visit frontier.com/batterybackup for more information .
1.2 Out-of-Service Back-up Phone Number
Fiber Digital Voice allows you to choose a number where your calls can be
forwarded in the case of an outage (e.g., an area-wide outage or you’ve lost power
and do not have battery back-up). Once service has been restored, the
forwarding will automatically be stopped.
Back-up numbers can be set up using your Frontier Digital Voice Web Portal under
Account Settings. Refer to Section 6.4.
Note: If you have enabled Call Forwarding Selective or Call Forwarding, the numbers
you have set for Call Forwarding will override the Back-Up Number . If you have
Voicemail activated to take your calls or have Simultaneous Ring or Locate Me
enabled, your call will go to your specified Back-Up Number.
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