Troubleshooting
This section explains about the countermeasures against paper jams and other troubles, items to check before
contacting your scanner service provider, and how to read the product label on the scanner.
ATTENTION
For details about other errors/troubles that are not covered in this section, refer to the scanner driver's Help.
When a Paper Jam Occurs
Remove the documents that are left in the ADF in the following procedure:
● Do not use force to pull out jammed documents, and make sure to open the ADF first.
● Be careful not to touch any sharp parts upon removing jammed documents.
● Be careful not to get things such as hair, a tie or necklaces caught inside the scanner
when removing jammed documents.
● The inside of the ADF may become extremely hot during operation. Be careful not to burn
yourself.
1 Remove all documents from the ADF paper chute (feeder).
2 Open the ADF.
For details, refer to How to Open the ADF (page 34).
When the ADF is open, it might close accidentally. Be careful not to get your fingers
caught.
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