If the network is unstable, restart the network devices. However, before restarting them, make sure that
communications with other devices are not affected if the network devices are restarted. The network
devices may become unstable.
● Did you select the scanner in Scanner Selection Tool?
Solution
Start up Scanner Selection Tool, and check whether the scanner that you want to connect the computer to
is displayed in the list.
Scanner Selection Tool can be started up in the following procedure:
● Windows Server 2008 R2/Windows 7
Click [Start] menu → [All Programs] → [SP Series] → [Scanner Selection Tool for SP Series].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [Scanner Selection Tool for SP Series]
under [SP Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select [Scanner Selection Tool for SP Series] under
[SP Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
Click [Start] menu → [SP Series] → [Scanner Selection Tool for SP Series].
● Is the communication status between the scanner and the computer stable?
Solution
Check the communication status between the scanner and the computer.
Start up the command prompt on your computer, specify the scanner's IP address by using the PING
command, and then check the communication status.
Check the scanner's IP address in IP Address Setting Tool.
IP Address Setting Tool can be started up in the following procedure:
● Windows Server 2008 R2/Windows 7
Click [Start] menu → [All Programs] → [SP Series] → [IP Address Setting Tool for SP Series].
● Windows Server 2012
Right-click the Start screen, and select [All apps] on the app bar → [IP Address Setting Tool for SP Series]
under [SP Series].
● Windows Server 2012 R2/Windows 8.1
Click [↓] on the lower left side of the Start screen and select [IP Address Setting Tool for SP Series] under
[SP Series].
To display [↓], move the mouse cursor.
● Windows 10/Windows Server 2016/Windows Server 2019
Click [Start] menu → [SP Series] → [IP Address Setting Tool for SP Series].
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