Consumables and Replacement Cycles ............................................................................................................ 75
Replacing the Roller Set................................................................................................................................... 77
Troubleshooting 85
When a Paper Jam Occurs ................................................................................................................................ 85
Errors................................................................................................................................................................. 87
Paper Jam...................................................................................................................................................................... 89
Multifeed....................................................................................................................................................................... 90
Cover Open.................................................................................................................................................................... 90
Sensor Error................................................................................................................................................................... 91
Optical error (ADF Front) ............................................................................................................................................... 91
Optical error (ADF Back)................................................................................................................................................ 91
Being Used by Others.................................................................................................................................................... 92
No Document Has Been Loaded.................................................................................................................................... 92
Scanning Has Been Stopped by the User....................................................................................................................... 92
Troubleshooting ............................................................................................................................................... 93
The Scanner Cannot Be Powered ON ............................................................................................................................. 94
Cannot Connect the Scanner and a Computer with the Network.................................................................................... 95
Cannot Connect the Scanner and a Computer via the USB Cable ................................................................................... 99
Scanning Does Not Start.............................................................................................................................................. 100
Scanning Takes a Long Time ....................................................................................................................................... 101
The Scanned Image of a Picture or Photo is Rough/Image Noise Appears ................................................................... 102
Quality of Scanned Text or Lines Is Unsatisfactory....................................................................................................... 103
Images Are Distorted or Not Clear ............................................................................................................................... 104
Vertical Streaks Appear on the Images........................................................................................................................105
Overlapped Documents Are Frequently Fed into the Scanner...................................................................................... 106
Situation in Which the Document Is not Fed into the ADF Occurs Frequently .............................................................. 108
Paper Jams/Pick Errors Occur Frequently...................................................................................................................... 109
Images Turn Out Elongated......................................................................................................................................... 111
A Shadow Appears at the Top or the Bottom of the Image.......................................................................................... 112
There Are Black Traces on the Document..................................................................................................................... 113
Before You Contact the Scanner Service Provider ......................................................................................... 114
Actions to Take Before You Contact the Scanner Service Provider ................................................................................ 114
Items to Check Before You Contact the Scanner Service Provider................................................................................. 114
Checking the Product Label ........................................................................................................................... 116
Scanner Settings (Software Operation Panel) 117
Starting Up the Software Operation Panel.................................................................................................... 117
Contents
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