Troublesh ooting an d tips English - 1
3
Troubleshooting and tips
If a fault occurs, try to eliminate it with t he measures described in this chapter.
If you cannot resolve the fault, contact your local sales office or computer dea ler.
If yo u need to exchange the device, please note that you m ust return it to you r dealer
in its original packaging and also a prod uce proof of purchase (receipt). Keep your
receipt and the original packaging in a safe place afte r purchase.
The mouse is not detecte
d or does not function
► Check that the mouse is switched on (on/off switch on bottom of mouse)
► Check that the mouse batt ery is pro perly inserted.
► Disconnect the receiver from the computer and reconnect it.
► If the table top is made of glass or of a reflective material, this can interfere with t he mouse
sensor. In this case use an ordinary mouse pad or move to a more favourable desk.
► The receiver may be too far from the mouse.
► Check wh ether the USB port on your computer is correctly configu red.
► Restart your co mputer.
Connection problems with mouse
The connection can be disturbed by other radio d evices in the surrounding
area that use the same radio frequency.
► Insert the receiver into another USB port of your computer.
On systems with a USB 3.0 port, connection problem s may occur
because of technical reasons.
► Do not connect the receiver to a USB port which is very close to a USB 3.0 port which has
a USB 3.0 end d evice connected ( e.g. immediately a djacent USB ports).
► Where ap
propriate, use a USB extension cable to increase the separation.
Fujitsu Technology Solutions 29
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