CartManager XD Field Technician Guide Page 1
What’s in This Guide
This guide is intended as an aid to the service technician who is called to troubleshoot and correct CartManager XD
problems that cannot, because of the need for more advanced skills or equipment, be routinely handled by on-site
store personnel.
If you are still experiencing difficulties after completing the troubleshooting tasks, please go to the last page of this
guide and contact the Gatekeeper Systems Inc. Customer Support Center closest to your location.
CartManager XD Maintenance
Daily and quarterly maintenance is generally performed by store personnel. The guidelines below are included so that
the field tech can stress the importance of regular maintenance in keeping the CartManager XD in top running order.
Daily Maintenance:
• All checks listed on the CartManager XD Pre-Operations Checklist located inside on top of hood of the
CartManager XD.
• Any noted maintenance needs such as tightening loose fittings, ordering replacements for broken or missing
parts, checking the cart restraint strap for breaks or frayed areas, etc.
• Rinse or wash the CartManager XD at least weekly in weather where de-icing chemicals and solvents are being
used.
Quarterly Maintenance:
• Batteries should be checked for leaks or cracks in the casing.
• Battery cables and terminals should be cleaned with a strong baking soda solution and lightly coated with
waterproof grease.
• Check all fasteners and hardware. Tighten any loose items.
• Apply axle grease to the swivel wheel bearings.
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