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Troubleshooting
www.gateway.com
■ If your notebook has been subjected to static electricity or physical shock,
you may need to reinstall the operating system.
You see a “Non-system disk”, “NTLDR is missing”, or “disk” error
message
■ Eject the diskette from the diskette drive, then press ENTER.
The secondary hard drive is not recognized
■ The modular drive may not be inserted completely into the drive bay. Press
the drive into the bay, then try to access the drive again.
Internet
You cannot connect to the Internet
■ Make sure that the modem cable is plugged into the modem jack and not
the Ethernet network jack. See “Back” on page 6 and “Back” on page 261
to make sure that the connections have been made correctly.
■ Make sure that your notebook is connected to the telephone line and the
telephone line has a dial tone.
■ If you have the call waiting feature on your telephone line, make sure that
it is disabled.
■ Make sure that you are not using a digital, rollover, or PBX line. These lines
do not work with your modem.
■ Make sure that your account with your Internet service provider (ISP) is
set up correctly. Contact your ISP technical support for help.
■ Make sure that you do not have a problem with your modem. For more
information, see “Modem” on page 279.
Help and
Support
For more information about troubleshooting Internet
connections in Windows XP, click Start, then click Help
and Support.
Type the keyword troubleshooting connections in the
HelpSpot Search box , then click
the arrow.
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