Concord
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How the Panel Answers the Phone
When you call the panel, it needs to recognize that it should answer the incoming call. This is
accomplished by one of two methods:
• Ring-Hang-Ring method
• Twelve-Ring method
Ring-Hang-Ring Method
You can use this method if there is no chance that an answering machine or person will pick up
the call on the first ring.
1. Call the panel. (In most cases this is the same number as the regular phone.)
2. Let the phone ring once, then hang up.
3. Wait between 8 and 30 seconds, then call the panel again. This time the panel will answer
(“System hello,”) on the first ring.
4. Enter
# (your designated Phone Command Prefix).
5. Enter your access
CODE.
6. You hear a short status message, such as, “System is OK.”
7. Proceed with system commands.
Twelve-Ring
You can use this method if there is no chance that an answering machine or person will pick up
the call before the twelfth ring.
1. Call the panel and let the phone ring. The panel will answer “System hello” after the twelfth
ring.
2. Enter
# (your designated Phone Command Prefix).
3. Enter your access
CODE.
4. You hear a short status message, such as, “System is OK.”
5. Proceed with system commands.
Codes with Remote Access Capability
The ability to access the system from off-site is a code attribute see “Assigning Code Attributes”.
Check the User Sheets in Appendix A to see which access codes have the ability to operate the
system from off-site.
Touchtone Phone System Operation
Phone operation of your system involves 2 steps:
Step 1. Use a Touchtone phone to access the system.
Local Phone Access Pick up the phone. Within 5 seconds of picking up the phone receiver,
enter the command prefix.
Remote Phone Access Use the Ring-Hang-Ring or the Twelve-Ring method to get the system
to answer the call.
Then enter
# (or designated phone prefix) + CODE
Step 2. Enter the command.
Disarm the system
# + 1 + CODE
Arm to Level 2*
# + 2 + CODE
Arm to Level 3*
# + 3 + CODE
Send a Police panic alarm
* + * + * + * + * + *
(Available from on-site only.)
Arm system with No Delay*
# + 2 + CODE + 4 or
# + 3 + CODE + 4
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