Concord 39
Lighting Issues
Q.My lights don’t come on automatically as they’ve been programmed to do.
A.Try the following:
• Does the lamp have a working bulb?
• Is the lamp plugged in at a working outlet that is not controlled by a light switch?
• Is the lamp plugged in to a lamp module?
• Make sure that you’ve attached the correct time schedule as described in “Advanced Light
Control”.
• Check to see that you’ve set up the time schedule correctly as described in “Creating Time
Schedules”.
• Check the User Sheets is Appendix A to see in which partition the light is set up to be active.
Touchpad/Voice Feedback
After Pressing
* Key
Trouble Condition
AC POWER FAILURE The panel power transformer may be unplugged or there may be an AC power outage. If
the transformer is plugged in, check the circuit breaker or fuse that controls that outlet.
The backup battery will take over, but if AC power is not restored within 15 minutes, the
system will alert you and the central monitoring station (if your system is monitored). It
reports again when power is restored.
LOW BATT The power in the emergency backup battery is low and must be recharged or replaced. If
AC power is out, the security system may shut down once the battery is below the operat-
ing level. When AC power is restored, the panel will recharge the battery. If the trouble
condition exists more than 24 hours after AC power is restored, call your security dealer for
service.
SENSOR SUPERVISORY There is a problem with how the sensor is communicating with the panel.
1. Test the sensor in Test Mode.
2. If testing the sensor does not clear the trouble condition, call your security dealer for
service.
SENSOR TROUBLE A sensor may have an internal problem or a fire/smoke sensor may not have properly reset
after activation, or the sensing chamber may be dirty or partially obstructed.
1. Test the sensor in Test Mode.
2. If testing the sensor does not clear the trouble condition, call your security dealer for
service.
SENSOR XX LOW BATTERY A sensor has a low battery.
1. Disarm the system.
2. Remove the sensor cover. If the battery is an Alkaline AA or AAA, change the battery.
If the battery is any other type, call your security dealer for service.
SENSOR XX TAMPER A sensor cover is off or open. Secure the cover and trip the sensor to clear the tamper
condition.
PHONE FAILURE TROUBLE The system can’t communicate with the central monitoring station. The system tries to
report to the central station three times before indicating Phone Failure Trouble, then
makes five more reporting attempts.
1. Make sure the panel is connected to the special phone jack installed by your security
dealer.
2. Disconnect the panel from the special phone jack and check phones for dial tone. If
you hear a dial tone, call your security dealer for service. If you don’t hear a dial tone
from any phones, telephone service in your area may be out.
Phone Failure Trouble takes precedence over other system problems, so you must clear
the Phone Failure message (by disarming the panel) before you’re able to see other sys-
tem messages.
RECEIVER INTERFERENCE
or RECEIVER FAILURE
There is a receiver failure or receiver interference problem. Call your security dealer for
service.
MEMORY FAILURE or all text is
lit on a fixed display touchpad
There is a system memory failure. Call your security dealer for service.
AUXILIARY PHONE TROU-
BLE X
There is a problem with the cellular backup reporting portion of your system. Call your
security dealer for service.
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