Before you call for service... GEAppliances.com
Troubleshooting Tips
Save time and money! Review the charts on the following
pages first and you may not need to call for service.
Possible Causes What To Do
Radiant Coo/_ops
Surface units will not
maintain a rolling boil
or cooking is not
fast enough
Surface units do
not work properly
Scratches (may appear
as cracksl on cooktop
glass surface
Improper cookware
being used.
. Use pans which are flat and match the diameter
of the surface unit selected.
A fuse in your home may be • Replacethe fuse or reset the circuit breaker.
blown or the circuit breaker
tripped.
Cooktop controls . Check to see the correct control is set for the surface
improperly set. unit you are using.
Incorrect cleaning methods
being used.
Cookware with rough bottoms
being used or coarse particles
Isalt or sand}were between
the cookware and the surface
of the cooktop.
Cookware has been slid
across the cooktop surface.
, Scratchesare not removable. Tiny scratches will become
lessvisible intime asa result of cleaning.
. To avoid scratches, use the recommended cleaning
procedures. Makesure bottoms of cookware are clean
before use,and use cookware with smooth bottoms.
Areas of discoloration Food spillovers not cleaned • Seethe Cleaning the glass cooktop section.
on thecooktop beforenextuse.
Hot surface on a model . This is normal. The surface may appear discolored
with a light-colored glass when it is hot. This is temporary and will disappear
cooktop, as the glass cools.
Plastic melted to Hot cooktop came into . Seethe Glasssurface potential for permanent damage
the surface contact with plastic placed section in the Cleaning the glass cooktop section.
on the hot cooktop.
Pitting (or indentation) Hot sugar mixture spilled , Call a qualified technician for replacement.
ofthecooktop on the cooktop.
Frequent cycling Improper cookware . Use only flat cookware to minimize cycling.
off and on of being used.
surface units
Coil Cooktops The surface units are not . With the controls off, check to make sure the surface
Surface units plugged in solidly, unit is plugged completely into the receptacle.
not functioning
properly The surface unit controls . Check to see the correct control is set for the surface
improperly set. unit you are using.
The drip pans are not set securely • With the controls off, check to make sure the drip pan is
in the cooktop, in the recessin the cooktop and that the opening inthe
pan linesup with the receptacle.
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