Before you call for service…
GEAppliances.com
Troubleshooting Tips
Save time and money! Review the chart on this page
first and you may not need to call for service
Problem Possible Causes What To Do
Water won’t boil • Cover pan with a lid
• Turn the downdraft fan OFF until the water begins
to boil
Burners have yellow or • Use the illustrations below to determine if your burner
yellow-tipped flames flames are normal If burner flames look like A, call for
service Normal burner flames should look like B or C,
depending on the type of gas you use With LP gas, some
yellow tipping on outer cones is normal
A–Yellow flames B–Yellow tips C–Soft blue flames
Call for service on outer cones Normal for natural
Normal for LP gas gas
• See Care and cleaning of the cooktop section
Burners do not light • Make sure electrical plug is plugged into a live, properly
grounded outlet
• See the Installation Instructions section
• Replace the fuse or reset the circuit breaker
• Remove the obstruction
• See Burner Caps, Heads and Electrodes in the
Care and cleaning of the cooktop section
• Use a small sewing needle or paper clip to unplug
Sparking sound persists • Remove knob by pulling it straight off the stem and
after burner is turned off check the bottom of the knob for any buildup of soil
Occasional • This is a typical electrical switching noise
sparking sound This is normal
Burner flames very • If cooktop is connected to LP gas, contact the person
large or yellow who installed your cooktop or made the conversion
• Use a small sewing needle or paper clip to unplug
Burner flames make • A “cold” burner ignited in the HI setting may have
excessive noise some flame “roar” or “lifting” This should dissipate
after 4 to 5 minutes
Burner flames pulled • This is normal If cooking performance is affected,
toward vent grille change to a lower fan speed setting
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