9
6. Troubleshooting
Issue Action
LED is off Make sure you have connected the Platinum to a working power outlet,
using the adapter shipped along with it. If the LED remains off, please
contact your service provider.
Red LED is on or flashing System error. Power down the device, wait for 1 minute, then power the
device back on. If the problem persists, contact your service provider.
LED is off Link is down. Check the physical uplink connection (which may differ
depending upon model). If this problem persists, contact your service
provider.
LED is off
LED keeps blinking
Internet connectivity is not enabled. Please contact your service provider.
Internet service initialization not completed. If this persists, contact your
service provider.
LED is off Voice functionality is not operational. Please contact your service pro-
vider if voice functionality is expected.
LED is off Please check in the web interface if wireless functionality is enabled.
Please contact your service provider if wireless functionality is expected.
Some models do not include wireless functionality.
Web interface is not reachable Check if Internet functionality is enabled , and if you have the correct
router IP address.
How to reset the router settings? See page 3
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