Guarantee Registration
Thank you for installing a new Glow-worm appliance in your home.
Glow-worm appliances are manufactured to the very highest standard so we are pleased to offer
our customers a comprehensive guarantee.
To maintain your guarantee, the boiler must be serviced annually by a competent person who
holds the required qualifications in accordance with the rules in force of the country where the
product is installed and in accordance with the manufactures recommendations.
We recommend you complete your guarantee registration as soon as possible.
Sales Support:
Telephone: 0345 602 0262
Technical Enquiries:
Telephone: 01773 828300
Email: technical@glow-worm.co.uk
General Enquiries:
Telephone: 01773 828100
Training Enquiries:
Telephone: 0345 601 8885
Email: training.enquiries@vaillant-group.com
Spares Enquiries:
Telephone: 01773 881383
To register your Glow-worm appliance visit:
Glow-worm is a licensed member of the Benchmark Scheme. Benchmark places responsibilities on both manufacturers and
installers. The purpose is to ensure that customers are provided with the correct equipment for their needs, that it is installed,
commissioned and serviced in accordance with the manufacturer’s instructions by a competent person approved at the time
by the Health and Safety Executive and that it meets the requirements of the appropriate Building Regulations.
The Benchmark Checklist can be used to demonstrate compliance with Building Regulations and should be provided to the
customer for future reference.
Installers are required to carry out installation, commissioning and servicing work in accordance with the Benchmark Code of
Practice which is available from the Heating and Hotwater Industry Council who manage and promote the Scheme.
Benchmark is managed and promoted by the Heating and Hotwater Industry Council.
https://self-service.glow-worm.co.uk/warranty-registration
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