Dear customers, as this warranty card is an important certificate to apply for our maintenance service,
please fill in the following form in coordination with the seller and safe-keep it. Thank you!
Warranty
Product
Information
Customer
Information
Seller
Information
Note
Model
Name
Address
Name
Contact Number
Address
Date of Sale
Product Code Number
Contact Number
Note: This form shall be sealed by the seller.
The document applies to the products listed on the Product Maintenance lnformation (see below for further
information). Other products or accessories (e.g. promotional items,giveaways and additional accessories
attached,etc.) are not included in this warranty scope.
Applicable Products
Warranty Period
The warranty period of products and accessories isimplemented according to the relevant Product
Maintenance Information. The warranty period is calculated from the day(purchase date) when the product
is bought for the first time,And the purchase date is considered as the date registered onthe warranty card
when buying the product.
How to Get the Maintenance Service
If maintenance service is needed, you can directly contact the product distributor or authorized service
institutions. You can also contact the Godox after-sale service call and we will offer you service. When
applying for maintenance service, you should provide valid warranty card. If you cannot provide valid
warranty card, we may offer you maintenance service once confirmed that the product or accessory is
involved in the maintenance scope, but that shall not be considered as our obligation.
Inapplicable Cases
The guarantee and service offered by this document are not applicable in the following cases: ① The
product or accessory has expired its warranty period; ② Breakage or damage caused by inappropriate
usage, maintenance or preservation, such as improper packing, improper usage, improper plugging
in/out external equipment, falling off or squeezing by external force, contacting or exposing to the
improper temperature, solvent, acid, base, flooding and damp environments, etc; ③ Breakage or
damage caused by non-authorized institution or staff in the process of installation, maintenance,
alternation, addition and detachment; ④ The original identifying information of product or accessory is
The warranty period and service types of products are implemented according to the following Product
Maintenance Information:
Maintenance and Service Support Information
12
12
No
3
Circuit Board
Customer sends the
product to
designated site
Customer sends the
product to
designated site
Customer sends the
product to
designated site
Battery
Electrical parts e.g.battery
charger, etc.
Without warranty
Parts
Other
Items
Flash tube, power cord, sync
cable,modeling lamp,lamp body, lamp
cover,lockingdevice, package, etc.
Product
Type
Name
Maintenance
Period(month)
Warranty
Service Type
Godox After-sale Service Call +86-755-29609320(8062)
modified, alternated, or removed; ⑤ No valid warranty card; ⑥ Breakage or damage caused by using
illegally authorized, nonstandard or non-public released software; ⑦ Breakage or damage caused by
force majeure or accident; ⑧ Breakage or damage that could not be attributed to the product itself. Once
met these situations above, you should seek solutions from the related responsible parties and Godox
assumes no responsibility. The damage caused by parts, accessories and software that beyond the
warranty period or scope is not included in our maintenance scope. The normal discoloration, abrasion and
consumption are not the breakage within the maintenance scope.
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