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/ Troubleshooting
MY PLAYBACK IS CHOPPY
Choppy playback is typically not a problem with the file. If your footage
skips, one of these situations is likely the cause:
• Using an incompatible video player. Not all video players
support the H.264 codec. For best results, use the latest version of
GoPro for Desktop.
• The computer does not meet the minimum requirements for HD
playback. The higher the resolution and frame rate of your video,
the harder the computer has to work to play it back. If you are
using GoPro for Desktop to play back your files, be sure that your
computer meets the minimum system requirements, available on
gopro.com/getstarted.
/ Troubleshooting
• Playing content directly from your camera over a USB connection.
Transfer the file to the computer to play back. If your computer
does not meet the minimum requirements, record with Protune
off and make sure that all other programs on your computer
are closed.
WHAT SOFTWARE VERSION AM I RUNNING?
Press the Menu button to turn on the status screen, then press it
repeatedly until you get to Exit. The soware version number appears
in the upper le of the status screen. To exit the menu, press the
Shutter button
[ ].
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