Page 61Section 18: Guarantee
• Consumable items including, but not limited to, oil nozzles, oil
hoses, gaskets and seals.
IMPORTANT
The nozzle and braided oil hose supplied with the boiler are only
covered for the period up to the time of the fi rst service (twelve
months). Both must be changed on the fi rst service and on every
annual service thereafter.
IMPORTANT
A suitable oil fi lter with a minimum 15m fi ltration must be
installed in the oil supply line.
Do not wait until the fuel supply runs out before you re-order.
Sludge in the bottom of the tank may be drawn into the fuel lines.
It is recommended that the boiler is switched o when the new oil
supply is delivered and that the fuel is allowed to settle for an hour
before restarting the boiler.
Terms of manufacturer’s guarantee
• The Company shall mean Grant Engineering (Ireland) ULC.
• The boiler must be installed by a competent person and
in full accordance with the relevant Codes of Practice,
Regulations and Legislation in force at the time of installation.
• The boiler is guaranteed for one year from the date of
installation
3
and the boiler registered with the Company within
thirty days of installation. Any work undertaken must be
authorised by the Company and carried out by a competent
service engineer.
• This guarantee will be invalid if the boiler passport has not
been returned to Grant Engineering (Ireland) ULC, if the
boiler does not have an annual (every twelve month) service
and it will then be limited to twelve months from the date of
installation
4
.
• The shell (heat exchanger) of the oil boiler is covered by a
fi ve year parts only guarantee from the date of installation
4
.
This is subject to the following:
• The boiler is operated correctly, in accordance with the
Installation and servicing instructions.
• Grant Engineering (Ireland) ULC strongly
recommends that a Grant Mag-One in-line magnetic
fi lter/s (or equivalent
5
) is fi tted in the heating system
pipework. This should be installed and regularly serviced
in accordance with the fi lter manufacturer’s instructions.
We reserve the right to ask for proof of installation
– failure to provide this may result in the guarantee
becoming invalid.
• Proof is provided that the system has been fl ushed
or chemically cleaned where appropriate (refer to
BSEN 422) and that the required quantity of a suitable
corrosion inhibitor added.
• Proof of annual servicing (including the checking of any
expansion vessels and pressure relief valves) must be
provided if and when requested by the Company.
• This guarantee does not cover breakdowns caused by
incorrect installation, neglect, misuse, accident or failure to
operate the boiler in accordance with the manufacturer’s
installation and servicing instructions.
• The boiler is registered with the Company within thirty days
of installation. Failure to do so does not a ect your statutory
rights
1
.
• The balance of the guarantee is transferable providing the
installation is serviced prior to the dwelling’s new owners
taking up residence. Grant Engineering (Ireland) ULC must
be informed of the new owner’s details.
• The Company will endeavour to provide prompt service in
the unlikely event of a problem occurring, but cannot be held
responsible for any consequences of delay however caused.
• This guarantee applies to Grant Engineering (Ireland) ULC
boilers purchased and installed in Ireland and Northern
Ireland. Provision of in-guarantee cover elsewhere is subject
to agreement with the Company.
• All claims under this guarantee must be made to the
Company prior to any work being undertaken. Invoices for
call out/repair work by any third party will not be accepted
unless previously authorised by the Company.
• Proof of purchase and date of installation, commissioning
and service documents must be provided on request.
• If a replacement boiler is supplied under the guarantee (due
to a manufacturing fault) the product guarantee continues
from the installation date of the original boiler and not from
the installation date of the replacement
4
.
• The oil boiler must be connected to a mains water supply
(installations utilising a private water supply are not covered
by this guarantee)(Combi Boilers only).
• Breakdown/failure due to lime scale will not be covered by
this guarantee.
• The replacement of a boiler under this guarantee does not
include any consequential costs, such as the removal or
replacement of worktops, kitchen units, etc.
• The boiler (excluding external modules) must not be sited in
a location where it may be subjected to frost.
Hard water advice (for Combi boilers only)
If you live in a hard water area, protection against scaling must
be given to the domestic hot water heat exchanger of your
combination boiler.
You should fi t an appropriate scale inhibitor or water softener as
any breakdown caused by water scaling is not covered by the
manufacturer’s guarantee. Ask your installer for advice.
Foot notes
1. Your statutory rights entitle you to a one year guarantee
period only.
2. We recommend that your oil boiler is serviced every twelve
months (even when the guarantee has expired) to prolong
the lifespan and ensure it is operating safely and e ciently.
3. The guarantee period will commence from the date of
installation, unless the installation date is more than six
months from the date of purchase, in which case the
guarantee period will commence six months from the date of
purchase.
4. As measured by gauss. The MagOne magnetic fi lter has a
gauss measurement of 12,000.
5. The boiler must be installed on a solid level base, capable of
the unit weight.
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