Grant Vortex - Guarantee

18 GUARANTEE
Section 18: GuaranteePage 60
You are now the proud owner of a Grant Vortex/Eurofl ame
condensing boiler from Grant Engineering (Ireland) ULC which
has been designed to give years of reliable, trouble free operation.
Grant Engineering (Ireland) ULC guarantees the manufacture
of the boiler including all electrical and mechanical components
for a period of twelve months from the date of installation
4
,
provided that the boiler has been installed in full accordance with
the installation and servicing instructions issued. See main Terms
and Conditions below.
In the fi rst instance
Contact your installer or commissioning engineer to ensure
that the fault does not lie with the system components or any
incorrect setting of the system controls that falls outside of the
manufacturer’s guarantee otherwise a service charge could result.
Grant Engineering (Ireland) ULC will not be liable for any charges
arising from this process.
If a fault or defect occurs within the manufacturer’s
guarantee period
If your boiler should fail within the guarantee period, your installer
must contact Grant Engineering (Ireland) ULC who will arrange
for the repair under the terms of the guarantee, providing that
the boiler has been correctly installed, commissioned, the boiler
passport has been returned to Grant Engineering (Ireland)
ULC within 30 days of installation and serviced by a competent
person and the fault is not due to tampering, running out of oil,
oil contamination, debris, system water contamination, misuse,
trapped air or the failure of any external components not supplied
by Grant Engineering (Ireland) ULC, e.g. fi re valve, motorised
valve, etc.
If a fault covered by the manufacturer’s guarantee is found
Ask your installer to contact Grant Engineering (Ireland)
ULC Service Department on (057) 912 0089 who will arrange for
a competent service engineer to rectify the fault. If the boiler is
leaking, ensure the boiler level and not leaking from pipework,
then it must be reported by your installer to the supplier/merchant.
The boiler must be then returned to Grant Engineering for testing.
Remember - before you contact Grant Engineering (Ireland)
ULC
• Ensure the boiler has been installed, commissioned and
serviced by a competent person in accordance with the
installation and servicing instructions.
• Ensure there is oil to supply the burner.
• Ensure the problem is not being caused by the heating
system or its controls.
• The boiler passport has been returned to Grant Engineering
(Ireland) ULC within 30 days of installation.
Free of charge repairs on the burner(For the fi rst twelve
months)
During the guarantee period no charge for parts or labour
will be made provided that the boiler has been installed and
commissioned correctly in accordance with the manufacturer’s
installation and servicing instructions, it was registered with Grant
Engineering (Ireland) ULC within thirty days of installation
4
and,
for boilers over twelve months old, details of annual service is
available
3
.
The following documents must be made available to Grant
Engineering (Ireland) ULC on request:
• Proof of purchase
• Boiler passport
Chargeable repairs
A charge may be made (if necessary following testing of parts)
if the breakdown is due to any fault(s) caused by the plumbing
or heating system, e.g. contamination of parts due to system
contamination, sludge, scale, debris or trapped air. Refer to
‘Extent of manufacturer’s guarantee’.
Extent of manufacturer’s guarantee
The manufacturer’s guarantee does NOT cover the following:
• If the boiler has been installed for over one year on electrical
or mechanical components, or over fi ve years on the boiler
shell.
• If the boiler has not been installed, commissioned, or
serviced by a competent person in accordance with the
installation and servicing instructions.
• Instances where the serial number has been removed or
made illegible.
• Fault(s) due to accidental damage, tampering, unauthorised
adjustment, neglect, misuse or operating the boiler contrary
to the manufacturer’s installation and servicing instructions.
• Damage due to external causes such as bad weather
conditions (fl ood, storms, lightning, frost, snow, or ice), fi re,
explosion, accident or theft.
• Fault(s) due to incorrectly sized expansion vessel(s),
incorrect vessel charge pressure or inadequate expansion on
the system.
• Fault(s) caused by external electrics and external
components not supplied by Grant Engineering (Ireland)
ULC.
• Problems caused by lack of oil or faults with the oil storage
and supply system.
• Fault(s) due to contamination of the oil storage and supply
system, e.g. water or debris.
• Bleeding or removing oil storage tank contamination or
blockages from oil lines.
• Problems due to the fl ue system being incorrectly fi tted or not
installed to meet installation requirements.
• Boiler servicing, de-scaling or fl ushing.
• Cleaning out condensate traps/discharge pipes or thawing
out frozen condensate pipework.
• Checking and replenishing system pressure.
• Oil supply pipelines, electrical cables and plugs, external
controls not supplied by Grant Engineering (Ireland) ULC.
• Heating system components, such as radiators, pipes,
fi ttings, pumps and valves not supplied by Grant Engineering
(Ireland) ULC.
• Instances where the oil boiler has been un-installed and re-
installed in another location.
• Use of spare parts not authorised by Grant Engineering
(Ireland) ULC.