5000/5100 Series Digital Analog Clocks Installation and Operation Manual v
Preface
Unpacking/Shipping Information
Unpacking a Product
This product was carefully inspected, tested, and calibrated before
shipment to ensure years of stable and trouble-free service.
1. Check equipment for any visible damage that may have occurred
during transit.
2. Confirm that you have received all items listed on the packing list.
3. Contact your dealer if any item on the packing list is missing.
4. Contact the carrier if any item is damaged.
5. Remove all packaging material from the product and its associated
components before you install the unit.
Keep at least one set of original packaging, in the event that you need to
return a product for servicing.
Product Servicing
5000/5100 Series Digital Analog Clocks are not designed for field
servicing. All upgrades, modifications, or repairs require you to return
the product to the Customer Service center.
Returning a Product
In the unlikely event that your product fails to operate properly, please
contact Customer Service to obtain a Return Authorization (RA)
number, then send the unit back for servicing.
Keep at least one set of original packaging in the event that a product
needs to be returned for service. If the original package is not available,
you can supply your own packaging as long as it meets the following
criteria:
• The packaging must be able to withstand the product’s weight.
• The product must be held rigid within the packaging.
• There must be at least 2 in. (5 cm) of space between the product and
the container.
• The corners of the product must be protected.
Ship products back to us for servicing prepaid and, if possible, in the
original packaging material. If the product is still within the warranty
period, we will return the product prepaid after servicing.
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