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TROUBLESHOOTING
Q1. Why did I fail to connect the camera to my account ?
• The camera only supports 2.4GHz WiFi networks and make sure you’ve selected
the correct one. If you use a dual band router, please contact the router seller or
us for more help.
• Avoid using special characters or symbols in your Wifi name and password, such
as @~!#$%^&* and so on.
• If the connection failed, please use the Reset Pin to press and hold the Reset hole
for 5s to reset the camera, then connect the camera again.
Q2. Why can’t the camera read my memory card ?
• Please use a high-quality memory card with a reliable brand.
• Please make sure the memory card is not damaged.
Q3. Why can’t I play the recorded videos from my memory card ?
• Make sure you’ve inserted a memory card into the camera.
• Go to Settings > Memory card management to check if the memory card status is
available.
• Check the recording mode of your memory card, make sure you didn’t select Not
recording.
• Make sure your network connection is stable enough when you play the videos
recorded.
Q4. Why can’t I get the notifications on my phone ?
• Make sure you’ve allowed HeimLink to send push notifications in the settings of
your mobile device.
• Make sure you switch on all the options in notice settings.
• Make sure the current time is not during the scheduled time you set to stop the
notifications.
SPECIFICATIONS
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