6. General Warranty
Terms and Conditions
6.1 Warranty
Heliospectra top lights carry a warranty that the hardware components of Heliospectra Products will
be free from defects in material and workmanship for a period of ve (5) years for the MITRA series
and three (3) years for other products, from the date of delivery. The warranty extends only to the
original Buyer of the Product and may not be transferred or assigned by the original Buyer.
The warranty only applies to sales directly through Heliospectra or any authorized reseller. If the
Product was purchased through an authorized reseller, the same terms shall apply, but any claim
shall be made via the reseller who sold the Products to the original Buyer.
If the Product fails to comply with the terms of this warranty, Heliospectra, at its option, will repair
and return the original unit or provide a reconditioned unit as a replacement. The warranty excludes
labor and equipment required to remove and/or reinstall original or replacement parts. Warranty
claims must be reported and returned to Heliospectra within the warranty period and no later than
thirty (30) days after discovery of the suspected defect. All warranty claims must be submitted in
writing and have gone through the ocial Heliospectra Return Material Authorization (RMA) pro-
cess. If Heliospectra chooses to replace the Product and is not able to do so because it has been
discontinued or is not available, Heliospectra may refund the Buyer or replace the Product with a
comparable Product.
Any non-Heliospectra equipment or products that have been acquired through a Heliospectra pur-
chase are not covered under this warranty, but instead will carry the manufacturer’s standard war-
ranty.
Heliospectra shall pay for shipping costs for valid warranty claims. The Buyer is responsible for the
shipping costs associated with returning the Product to Heliospectra if the warranty is voided or
otherwise rejected.
For business users in the European Union
If you wish to discard electrical and electronic equipment, please contact your dealer or supplier for
further information.
Information on Disposal in other Countries outside the European Union
This symbol is only valid in the European Union. If you wish to discard this product, please contact
your local authorities or dealer, and ask for the correct method of disposal.
MITRA User Manual
V. 2.2
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