e. The Product has been damaged, defaced, exposed to corrosive environment, subjected to
misuse or vandalism, abnormal service or handling or by any other circumstances attribut
able to the Buyer, its buyers, end-users or any third party
f. The Product is licensed for beta, evaluation, testing or demonstration purposes
g. The Product has been repaired or attempted to be repaired by anyone other than Helio
spectra or a Heliospectra authorized representative
h. The Product has been subjected to natural disasters that have caused defects such as
lightning strikes, oods, hurricanes, earthquakes, etc.
i. The Product has been subjected to electric line power surges, unstable electrical supply
conditions, ripple current or other electrical infrastructure malfunctions
j. The Product has not been installed by a licensed electrician with adequate surge
protection.
k. For MITRA LED components: 85% or more of the light emitting diodes illuminate.
Heliospectra reserves the right to make the nal decision on the validity of any warranty claim.
6.2.4 Warranty Claim Process
Before returning any Product, a Return Material Authorization (“RMA”) reference number must
be obtained from Heliospectra. A reference number is obtained by completing an RMA form
and provided by Heliospectra once the validity of the claim is preliminarily assessed by Helio-
spectra.
The claim process depends on A) Warranty is valid or B) Warranty is voided
A. If a claim is made within the warranty period and none of the warranty limitations ‘
described above have been breached, then
a. Heliospectra will arrange for retrieval of the xture(s) from the customer location
b. A failure analysis will be conducted at the Heliospectra Repair Center. If the agent at the
repair center nds that the cause of the issue is attributed to one or more of the
warranty limitations/exclusions described above, the warranty will be deemed as void
and the process will be handled as described in column B after informing the customer
c. The xture(s) will be repaired according to the failure analysis
d. The xture(s) will be returned to the customer along with the failure analysis report and
a description of the repairs made to the unit(s)
e. No cost will be attributed the customer
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