B. If the warranty period has lapsed or the warranty has been voided due to one of more of
the warranty limitations/exclusions described above, then
a. A cost estimate of the shipping and repairs will be rst sent for approval to the customer
b. Upon approval, Heliospectra will retrieve the xture(s) from the customer location
c. A failure analysis will be conducted at the Heliospectra Repair Center
d. An updated nal cost of repairs along with the failure analysis will be sent to the
customer for approval to move forward
e. The xture(s) will then be repaired according to the failure analysis
f. A nal invoice will be sent to the customer for the repair service and shipping
g. Upon receipt of payment from customer, the xture(s) will be returned to the customer
along with the failure analysis report and a description of the repairs made to the unit(s)
The ocial Heliospectra Return Material Authorization (RMA) process is initiated by submitting
an online support request per instructions found at https://support.heliospectra.com/portal/
home.
The following is required by Heliospectra to complete an RMA assessment:
1. Date of purchase
2. Product designation and number
3. Product serial number
4. Description of defect and occurrence
5. Adequate records of operating history, maintenance, and/or testing to substantiate that
the Product has failed to comply with its intended performance
6. Original or equivalent packaging to ship the unit(s) to the Heliospectra Repair Center
MITRA User Manual
V. 2.2
27
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