Hella APS-R User Manual (English)

Questions and Answers:

J
Joann WolfAug 7, 2025
What to do if Hella Accessories device has no connection to the master system?
- C
  craigriversAug 7, 2025
  If your Hella Accessories device isn't connecting to the master system, there are several potential causes and solutions: * **Power Supply:** Verify the power supply is working correctly. * **Wiring:** Inspect the Ethernet cabling for any issues. Check the status LEDs on both the Ethernet switch and the device itself. The LED should be red during startup for about 25 seconds, off for approximately 15 seconds, then green for about 3 seconds before turning off again. * **Network Router:** Examine the DHCP, DNS, and firewall settings, especially if the device uses DHCP. * **Unknown (after reboot):** Try a factory reset.
S
scottelliottAug 13, 2025
Why are the counting results inaccurate with my Hella Accessories?
- M
  Melanie GonzalezAug 13, 2025
  Inaccurate counting results with your Hella Accessories can stem from a few reasons: 1. **Modified Environment:** Double-check the user interface to ensure counting lines are correctly placed, the In/Out direction is properly set, and any obstructions are accurately masked within the floor area. If any checks fail, reconfigure the device. 2. **Modified Mounting Position:** Verify in the user interface that the adjusted pitch and yaw angles, as well as the applied height, still match the values measured on the device. If there are discrepancies, reconfigure the device. 3. **Dirty Lens Cover Plate:** Clean the lens cover plate.
B
Brooke FloresAug 22, 2025
What to do if Hella APS-R show no counting results?
- B
  Brian GonzalezAug 22, 2025
  If your Hella Accessories device is showing no counting results, consider the following: * **Wrong Configuration:** Check the user interface to confirm that counting lines are defined correctly in the passageways, located within the defined floor area, and positioned at least 40 cm from the floor area's edge on both sides. Also, verify the configuration of the correct trigger source and signal. * **No Trigger Signal:** Ensure correct installation and check for a correct trigger signal.
L
Luis WhiteAug 29, 2025
How to fix an Optical Self Diagnosis (OSD) status error on Hella APS-R Accessories?
- A
  Ashley MarksAug 29, 2025
  An Optical Self Diagnosis (OSD) status error on Hella Accessories can be caused by: * **Covered optics:** Inspect the condition of the optics. Look for any damage or obstructions, such as stickers, and ensure the camera view is unobstructed. * **Too dark:** Illuminate the scenery with at least 7 lx.

Hella APS-R Specifications

General

Brand	Hella
Model	APS-R
Category	Accessories
Language	English

Summary

Overview

General Information

About this Document

Details the manual's purpose, target audience, scope, and software/hardware versions.

About the Manufacturer

Provides manufacturer contact information and warranty details.

Limitation of Liability

Outlines conditions under which the manufacturer assumes no liability for damages.

Scope of Delivery

Lists the standard components included in the Advanced People Sensor package.

Use of the Advanced People Sensor

Defines intended usage and examples of non-intended use for the device.

Data Protection

Explains the device's data protection classification and integrator responsibilities.

Structure and Function

Hardware Components

Details the physical components, interfaces, and status indicators of the APS-R/APS-R-PoE.

Code Jumper Settings

Explains how to use code jumpers to select preconfigured parameter sets.

Digital Input, Factory Reset, and Fallback Mode

Describes digital inputs, hardware reset procedures, and the device's fallback operation mode.

Installation Heights and Area Coverage

Provides guidelines on mounting height and the resulting detection area coverage.

Device Functionality

Details core functions like bi-directional counting, video recording, and optical self-diagnosis.

Illumination and Privacy Image

Discusses illumination requirements for optimal performance and the privacy image feature.

Re-entry and Re-exit Detection Modes

Explains modes for handling U-turns to improve counting accuracy.

Technical Data

Mechanical Data

Specifies physical dimensions, weight, and material of the APS-R and APS-R-PoE.

Hardware Interface: Ethernet

Details Ethernet port pin allocation, compatibility with PoE switches.

Hardware Interface: I/O-Port

Lists pin functions for the D-SUB I/O interface on APS-R-PoE.

I/O-Port Pin Allocation (APS-R)

Lists pin functions for the D-SUB I/O interface on APS-R.

Electrical Data (APS-R) and Optical Data

Covers APS-R power specifications, Ethernet, and optical sensor data.

Environmental Conditions

Details operating temperature, humidity, ingress protection, and safety standards.

Product Labels

Describes the identification plate and 'Do Not Open' warning label on the device.

Installation

Installation Requirements

Essential requirements for selecting the optimal mounting position and ensuring stability.

Recessed Mounting Procedure

Step-by-step instructions for installing the device in a recessed manner using an installation kit.

Configuration

Preparation for Configuration

Details the equipment needed and initial steps for device configuration.

Initial Device Setup and Login

Steps for acquiring an IP address via DHCP and accessing the device interface.

Basic Operations

Introduction to the web-based user interface, its components, and navigation.

Camera View, Status Bar, and Topic Blocks

Explains key interface elements: camera view, status bar, and topic blocks.

Navigation Bar

Describes the navigation menu for accessing different configuration categories.

Start Page - Live View

How to use the start page for viewing live data and configuring settings.

Camera Position and Device Information

Setting camera position and viewing device status and input information.

Floor Area and Profile Setup

Defining the floor area and height for accurate tracking and counting.

Height Measurement for Uneven Floors

Procedures for measuring height and configuring for uneven floor areas.

Obstruction Masking

How to mark and mask objects obstructing the camera view.

Counting Line Configuration

Setting up bi-directional counting lines and their properties.

Data Recording Settings

Configuring data recording modes, including video recording setup.

Video Recording and File Management

Detailed settings for video recording and managing recorded files.

File Upload Settings

Configuring automatic upload of recorded data files to a server.

Network Configuration: Status, IP, and DNS

Setting up network status, IP addressing, and DNS server details.

Proxy, Push Service, and IBIS Settings

Configuring proxy servers, push services, and IBIS communication.

Other Settings: VDV-301, Network Services, and System Time

Configuring VDV-301 protocol, network services, and system time.

HMI Login and Webserver Updates

Changing HMI login passwords and updating firmware via webserver.

Service Tools: Common Tasks

Performing common service tasks like rebooting and locating the device.

Firmware, Parameter, Diagnosis, and License Management

Tools for firmware updates, parameter export/import, diagnosis, and license files.

Factory Reset and Privacy Image

Procedures for factory reset and managing privacy image settings.

About and Device Information

Accessing system information, device details, and installed licenses.

Diagnostics: Network, System Health, and Contacts

Viewing network status, system health, and contact information for support.

Track Object Settings and Live View Diagnostics

Configuring tracked object visualization and live view diagnostics.

Cleaning, Maintenance, and Troubleshooting

Cleaning Procedures

Guidelines for cleaning the device to maintain optimal performance.

Maintenance Information

Information regarding any preventive maintenance requirements for the device.

Troubleshooting Connection and OSD Errors

Solutions for connection issues and Optical Self Diagnosis errors.

Troubleshooting Counting Results

Addresses issues related to incorrect counting results and trigger signals.

Disposal Information

Appendix

Detection Area by Installation Height

Table showing detection area dimensions based on installation height.

Ordering Information and Menu Structure

Product ordering details and an overview of the device's menu navigation.

List of Used IP Ports

List of network ports used by the APS for firewall configuration.

Software Licenses and CE Declaration

Details of software licenses and product compliance with CE standards.

Glossary and Abbreviations

Index

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