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Appendices
Limited Outback eDriveTC Extended Service Plan
The Outback eDriveTC ESP (U.S. and Canada only) applies only to the
non-software portions of the electronic components of the product,
including the console and related cables. Coverage for the mechanical
portions of the Outback eDriveTC is described in the warranty notice.
The limited plan term is one-year standard, or three-years extended if
purchased at the time of the original order, beginning on the date of
invoice to the original purchaser.
Damage caused by shipping the product(s) to the original purchaser is
covered under this limited plan. Otherwise, this limited plan does not
cover damage due to external causes, including accident, abuse,
misuse, problems with electrical power, servicing not authorized by
Hemisphere GPS, usage not in accordance with product instructions,
failure to perform required preventive maintenance and problems
caused by use of parts and components not supplied by Hemisphere
GPS.
This limited plan does not cover any items that are in one or more of the
following categories: software (except for Hemisphere GPS authorized
revision updates), external devices (except as specifically noted),
accessories or parts added to an Outback eDriveTC system after the
system is shipped from Hemisphere GPS, accessories or parts that are
not installed in the Hemisphere GPS factory.
Hemisphere GPS will provide, on an exchange basis and subject to the
Hemisphere GPS Exchange Policy in effect on the date of the exchange,
replacement parts (up to and including a complete Outback eDriveTC
system) for the Outback eDriveTC product(s) covered under this limited
plan when parts require replacement. To request service, you must call
Hemisphere GPS (U.S. 800-247-3808, Canada 866-888-4472) or go to
outbackguidance.com for information, within the plan period. If
replacement is required, Hemisphere GPS will issue a Return Material
Authorization Number and will ship by UPS Next Day Air & Saturday
Delivery the replacement part(s) within 1 business day. You must ship
by UPS Ground Service collect, the original product(s) back to
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