30/32 – User Manual
12. TECHNICAL SUPPORT
If you encounter a problem with your product, please go to http://ts.hercules.com and select your
language. From there you will be able to access various utilities (Frequently Asked Questions
(FAQ), the latest versions of drivers and software) that may help to resolve your problem. If the
problem persists, you can contact the Hercules products technical support service (“Technical
Support”):
By email:
In order to take advantage of technical support by email, you must first register online. The
information you provide will help the agents to resolve your problem more quickly.
Click Registration on the left-hand side of the Technical Support page and follow the on-screen
instructions.
If you have already registered, fill in the Username and Password fields and then click Login.
By telephone:
United States
1-866-889-5036
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday from 8am to 2pm
Sunday from 8am to 10am
(Eastern Standard Time)
Canada
1-866-889-2181
Free
Monday to Friday from 7am to 11am and from Noon to 5pm
Saturday from 8am to 2pm
Sunday from 8am to 10am
(Eastern Standard Time)
United Kingdom
08450800942
Charges at local rate
Monday to Friday from Noon to 4pm and 5pm to 10pm
Saturday from 9am to Noon and 1pm to 7pm
Sunday from 9am to Noon and 1pm to 4pm
Denmark
80887690
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
(English)
Sweden
0200884567
Free
Monday to Friday from 1pm to 5pm and 6pm to 11pm
Saturday from 9am to 1pm and 2pm to 8pm
Sunday from 10am to 1pm and 2pm to 5pm
(English)
Finland
0800 913060
Free
Monday to Friday from 2pm to 6pm and 7pm to Midnight
Saturday from 10am to 2pm and 3pm to 9pm
Sunday from 11am to 2pm and 3pm to 6pm
(English)
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