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Troubleshooting with the Error Message Table
Error Message Cause Solution
# 81
Unable to Feed
|contextid=214
|contextid=210
The Printer is unable to
feed a card from the Card
Hopper.
Check the following, then press the
Pause button to continue.
• Verify the card thickness setting
is set to the thickness of your
cards.
• Verify the Cleaning roller is
properly installed on the Ribbon
Cartridge.
• Check for card slippage. If
necessary, run the Printer
cleaning routine.
• Verify that your cards are within
the perimeters accepted card
size range.
Verify the cards are not sticking
together.
# 82
Mag Jam
|contextid=216
A card is jammed Magnetic
station
• Clear any cards in the Magnetic
station using the buttons to move
the card out.
• Press the Pause button to
continue.
DTC4500 Card Printer/Encoder User Guide
86
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