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Using the Error Message Table
This section provides the troubleshooting table for the error message. The DTC4500 has a display that
will show the Printer error messages.
• When an error occurs in the Printer, the PC will show the error message on screen with solutions.
• The display will blink in the location needing attention. Those locations include the Printer, Input
Hopper, Magnetic Encoder, Flipper, Card Path, Ribbon, and Data/Communication error device.
Each table uses a 3- column presentation to present a specific or Printer error message, its cause and its
solution.
• This allows the troubleshooter to identify the error and its cause, and then perform the procedure
(provided in the solution column).
• This standard mode of identifying the problem and its solution should provide an efficient method of
troubleshooting this Printer.
• If you encounter problems beyond the capabilities of these the error message table, you should
contact Technical Support. Refer to: Section 10: HID Global Technical Support
DTC4500 Card Printer/Encoder User Guide
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