Hisense HER30F5CSS - Cleaning Instructions; Removing Marks and Scratches; Preventing Glass Surface Damage; Troubleshooting Guide

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Removing metal marks and scratches
1. Be careful not to slide pots and pans across your
cook top. It will leave marks on the cook top surface.
You can remove these marks by applying ceramic
cook top cleaner with a cleaning pad for ceramic
cook tops.
2. If pots with a thin overlay of aluminum or copper
are allowed to boil dry, the overlay may leave black
discoloration on the cook top. You should remove
this discoloration immediately or it may become
permanent.
 WARNING
Carefully check the bottoms of pans for roughness that
may scratch the cook top. Cleaning the cook top seal
To clean the seal around the edges of the glass, lay a wet
cloth on it for a few minutes, then wipe clean with a
nonabrasive cleaner.
Potential for permanent damage to the glass surface
1. Sugary spillovers (such as jellies, fudge, candy,
syrups) or melted plastics can cause pitting of the
surface of your cook top. This is not covered under
the warranty. You should clean the spill while it is
still hot. Take special care when removing hot
substances. Refer to the following section.
2. When using a scraper, be sure it is new and the
razor blade is still sharp. Do not use a dull or nicked
blade.
Cleaning sugary spills and melted plastic
1. Turn off all surface units. Remove hot pans.
2. Wearing an oven mitt, use a single-edge razor-blade
scraper to move the spill to a cool area of the cook
top. Remove the spill with paper towels.
3. Any remaining spillover should be left until the
surface of the cook top has cooled.
4. Don't use the surface units again until all of the
residue has been completely removed.
 NOTE
If pitting or indentations in the glass surface
have already occurred, the cook top glass will
have to be replaced. In this case, service will
be necessary.
10. Troubleshooting
(1) Installation
Problem
Possible cause
Solution
The range
is not
level.
The appliance
has been
installed
improperly.

Place the oven rack
in the center of the
oven. Place a level
on the oven rack.
Adjust the leveling
legs at the base of
the range until the
oven rack is level.

Insure the floor is
level and strong and
stable enough to
adequately support
the range.
The
range is
not level.
The floor is
sagging or
sloping.
Contact a carpenter to
correct the situation.
The kitchen
cabinets are not
properly aligned
and make the
range appear to
be not level.
Insure the cabinets are
square and provide
sufficient room for
installation.
The
appliance
must be
accessed
for
servicing
and
cannot
be
moved
easily.
The kitchen
cabinets are not
square and too
close to the
appliance.
Contact a builder or
installer to make the
appliance accessible.
Carpet is
interfering with
movement of
the range.
Provide sufficient space
so the range can be lifted
over the carpet.