Hitron HT-EMN2 - LED Display Issues; Forgot IP Address; Forgot Login Credentials; Connectivity Issues

TROUBLESHOOTING
Version 1.0, 04/2015. Copyright 2012 Hitron Technologies
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Version 1.0, 04/2015. Copyright 2015 Hitron Technologies
49
Hitron HT-EMN2 User’s Guide
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If none of the above steps solve the problem, consult your vendor.
Problem: One of the LEDs does not Display as Expected
1 Ensure that you understand the LED’s normal behavior (see LEDs on page 13).
2 Ensure that the HT-EMN2’s hardware is connected correctly; see the Quick
Installation Guide.
3 Disconnect and re-connect the power adaptor to the HT-EMN2.
4 If none of the above steps solve the problem, consult your vendor.
Problem: I Forgot the HT-EMN2’s IP Address
1 The HT-EMN2’s default LAN IP address is 192.168.0.254.
2 If you once changed the defalt IP address, press reset button more rhan 5
seconds to set HT-EMN2 back to factory defalt setting.
3 Depending on your operating system and your network, you may be able to find
the HT-EMN2’s IP address by looking up your computer’s default gateway. To
do this on (most) Windows machines, click Start > Run, enter “cmd”, and then
enter “ipconfig”. Get the IP address of the Default Gateway, and enter it in your
browser’s address bar.
Problem: I Forgot the HT-EMN2’s Admin Username or Password
The default username is cusadmin, and the default password is password.
Problem: I Cannot Access the HT-EMN2 or the Internet
1 Ensure that you are using the correct IP address for the HT-EMN2.
2 Check your network’s hardware connections, and that the HT-EMN2’s LEDs
display correctly (see LEDs on page 13).
3 Make sure that your computer is on the same subnet as the HT-EMN2; see IP
Address Setup on page 16.