Performance Series IP Camera Software Configuration Guide
64
Cannot upgrade firmware through the
network
• If you cannot upgrade firmware over the network,
try using port 3800.
Cannot install/log in to web client.
• Ensure that your browser’s security settings allow
ActiveX controls.
• Ensure that DirectX 8.1 or higher is installed on
your PC.
• Ensure that you have a valid network setup and
that you are using the correct login user name
and password.
Water leaking into camera housing.
• Ensure that the front glass cap and rear
waterproof cap are tightly secured. Loosening or
removing the front and rear caps will allow water
to enter the housing.
Power supply is unstable.
• The operating temperature range for the supplied
power adapter is approximately 32°F to 104°F
(0°C to 40°C). Replace with an industry-level
power adapter if operating the camera in
temperatures below 32°F (0°C).
• Use of a UPS power supply is strongly
recommended.
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