HW1000i / HW2000i Inverter Generator Owner’s Manual www.honeywellgenerators.com 29
TROUBLESHOOTING
For all customer service inquiries, call 1-888-494-3571 or visit www.honeywellgenerators.com.
ANYONE using or servicing the generator must read, understand, and follow all safety and operation instructions pro-
vided in the product manual. Failure to closely follow these instructions can result in circumstances leading to death,
serious injury, and property damage.
Using a generator indoors CAN KILL YOU IN MINUTES.
Generator exhaust contains carbon monoxide. This is a poi-
son you cannot see or smell.
NEVER use inside a home
or garage, EVEN IF doors
and windows are open.
Only use OUTSIDE and
far away from windows,
doors, and vents.
PROBLEM PROBABLE CAUSE SOLUTION
Engine will not start or starts
and runs rough
Engine switch or fuel valve off. Turn engine switch or fuel valve on.
No fuel. Add fuel (page 22).
Stale fuel. Drain fuel tank; fill with fresh fuel (page 22).
No or low engine oil. Add engine oil (page 19).
Spark plug wire (cap) disconnected. Install spark plug cap over spark plug.
Faulty/bad spark plug. Check/replace spark plug (page 25).
Choke position. Turn choke on.
Dirty air filter. Clean or replace air filter (page 23).
Dirty fuel filter. Replace fuel filter.
Dirty spark arrestor screen. Clean spark arrestor screen (page 26).
Engine suddenly stops
No fuel. Add fuel (page 22).
No or low engine oil. Add engine oil (page 19).
Fuel cap vent closed. Turn fuel cap vent on (HW1000i only).
Electrical overload on generator.
Try to restart generator and verify if overload indi-
cator light is illuminated. Disconnect load, restart
generator, reduce load, and reconnect to genera-
tor.
No power at receptacle
Electrical overload on generator.
If the overload indicator light is illuminated,
disconnect the load and turn the generator off.
Restart the generator and wait for the output ready
indicator light to illuminate green and stay on.
Reduce load and reconnect to generator.
Check circuit breaker for “tripped’
position. Reduce the load on the
receptacle(s) and reset the breaker.
Circuit breaker defective. Replace circuit breaker.
Poor connection or defective cord. Check cord connection. Replace defective cord.
Connected electrical appliance/
equipment is defective.
Check electrical appliance/equipment for defects.
Disconnect defective appliance/equipment from
the generator. Have appliance serviced by quali-
fied repair facility.
TABLE 9. Troubleshooting — Probable Causes and Solutions
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