Troubleshooting G-SITE Scanner Errors
Page 18 MDE-4636C Honeywell® MS3780 Fusion Scanner Setup/Service Instructions · July 2021
Troubleshooting G-SITE Scanner Errors
The following information includes possible errors and solutions for scanners used with the
G-SITE system.
Unknown Item, Enter Price or Clear
This error indicates that the scanner read the barcode for the scanned item and correctly
transmitted the data to the G-SITE system, but the UPC was not found on the system.
To troubleshoot this error, proceed as follows:
1 Update stock data in the supervisor mode.
2 Check the programming in the G-SITE system or Back Office PC, and verify if the UPC is
programmed correctly.
3 If UPCs are programmed from a Back Office PC package, resend data from the PC.
4 Update the G-SITE system in the supervisor mode, after resending data.
PLU Scan Error
This error indicates that the scanner read the barcode for the scanned item and transmitted the
data to the G-SITE system, but not in the correct format.
To troubleshoot this error, proceed as follows:
1 Verify the correct cable configuration. Pin #3 to the console must be set to Receive Data
(transmit data from scanner), and Pin #4 (for PC-Based G-SITE system) must be set to Signal
Ground.
2 Verify if the cables are connected and seated properly.
3 Verify if the scanner programming options are set correctly.
Incorrect or No Tax Charged
This error indicates that the scanner read the barcode for the scanned item correctly, but an
incorrect amount of tax or no tax was charged.
To troubleshoot this error, verify if the tax rate/table assignments are correct in the G-SITE
system or Back Office PC.
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