Honeywell MS3780 Fusion Setup/Service Instructions

MDE-4636C Honeywell® MS3780 Fusion Scanner Setup/Service Instructions · July 2021 Page 19
Troubleshooting Passport Scanner Errors
Troubleshooting Passport Scanner Errors
The following information includes possible errors and solutions for scanners used with the
Passport system.
Scan Item Not Found (NOF)
This message appears on the message bar, indicating that the scanner read the barcode for the
scanned item and correctly transmitted the data to the Passport system, but the UPC was not
found on the system.
To troubleshoot this error, proceed as follows:
1 Select Pricing > Item on the Manager Workstation (MWS).
2 Check programming in the Passport system or Back Office PC, and verify if the UPC is
programmed correctly.
3 If UPCs are programmed from a Back Office PC Package, resend data from the PC.
Item (Barcode Number) Not Found, Enter Price Using Department
This message appears in a red error box, indicating that the scanner read the barcode for the
scanned item and transmitted the data to the Passport system, but not in the correct format.
~ OR ~
There is no indication that anything has changed.
To troubleshoot this error, proceed as follows:
1 Verify the correct cable configuration. Pin #3 to the console must be set to Receive Data
(transmit data from scanner), and Pin #5 must be set to Signal Ground.
2 Verify if cables are connected and seated properly.
3 Verify if the scanner programming options are set correctly.

Honeywell MS3780 Fusion Specifications

General

Scan speed	1333 sec/page
Wavelength	650 nm
Decoding standards	1D, GS1
Dimensions (WxDxH)	189 x 65 x 73 mm
Standard interfaces	Keyboard wedge
Input voltage	5 V
Certification	FCC Part 15, ICES-003, EN55022 Class B
Product color	Black
Storage temperature (T-T)	-40 - 60 °C
Operating temperature (T-T)	-20 - 40 °C
Operating relative humidity (H-H)	5 - 95 %

Weight and Dimensions

Weight	195 g