Honeywell RTH8500 Series - Frequently Asked Questions

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Frequently asked questions
:Q Will my thermostat still work if I lose my Wi-Fi connection?
:A Yes, the thermostat will operate your heating and/or cooling system with or without Wi-Fi.
:Q How do I find the password to my router?
:A Contact the manufacturer of the router or check the router documentation.
:Q Why am I not seeing my Wi-Fi setup page?
:A You are probably connected only to your router, not to your thermostat. Try connecting to the
thermostat again.
:Q Why isn’t my thermostat connecting to my Wi-Fi router even though it is very close to the
thermostat?
:A Verify that the password entered for the Wi-Fi router is correct.
:Q Where can I find my MAC ID and MAC CRC codes?
:A The MAC ID and MAC CRC will show in the message center of the thermostat. The numbers are
also included on a card packed with the thermostat or on the back of the thermostat (visible when
removed from wallplate). Each thermostat has a unique MAC ID and MAC CRC.
:Q My thermostat is unable to register to the Total Connect Comfort website.
:A Verify that the thermostat is correctly enrolled on your homeWi-Fi network. The message center
will display “CONNECTION SUCCESSFUL” or “REGISTER AT TOTAL CONNECT.” You might also
see the Wi-Fi Signal strength icon. Verify that the Wi-Fi router has a good internet connection. On
your computer, verify that you can open the site at mytotalconnectcomfort.com If you cannot open
the site, switch off the internet modem for a few seconds, then power it back on.
:Q I registered on the Total Connect Comfort website but was unable to login using my new
account.
:A Check your email and ensure that you received an activation email. Follow the instructions to
activate your account and then login to the website.
:Q I have signed up on Total Connect Comfort website and have not received a confirmation
email.
:A Check for the email in your Junk or Deleted folder.
:Q Is there a way to extend the signal strength?
:A Most standard routers can be set up to be a repeater. You can also purchase and install a Wi-Fi
repeater.
For more FAQs, see wifithermostat.com