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Contacting Technical Support
PLEASE, before you call Technical Support, be sure you:
• READ THE INSTRUCTIONS!
• Check all wiring connections.
• Determine that the power supply and/or backup battery are supplying proper voltages.
• Verify your programming information where applicable.
• Verify that all keypads and devices are addressed properly.
• Note the proper model number of this product, and the version level (if known) along with any documentation that
came with the product.
• Note your Honeywell customer number and/or company name.
Having this information handy will make it easier for us to serve you quickly and effectively.
Technical Support: ..................................................... 1-800-645-7492 (8 a.m.-8 p.m. EST)
World Wide Web Address: ................................ http://w ww .h one ywe ll .c om /se cur ity