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TROUBLESHOOTING
Should you experience any problem, do not hesitate to contact your authorized HOT SPRING dealer. Here are some tips to help you to diagnose and rectify
some more common sources of trouble yourself, if you choose to do so.
GENERAL OPERATION TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Entire spa is inoperative
• Power failure
• GFCI tripped
• Heater high-limit thermostat tripped
• Spa lock activated
• Check power source
• Reset GFCI; call for service if it will not reset
• Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
• Deactivate spa lock
Spa does not heat; jets and light
operate (Green logo "Ready", and
Blue logo "Power" indicators are
blinking)
• Integrated pressure switch open
• Circulation pump thermal cut-off tripped
• Check for clogged filters. Integrated pressure switch will reset when the flow of water
through the heater has been restored. Call for service if the heater trips frequently.
• Check for clogged filters or air locks in plumbing. Disconnect power to the spa, allow
circulation pump to cool. Circulation pump thermal cut-off will reset when pump has cooled
and power is reapplied. Call for service if circulation pump thermal cut-off trips frequently.
Jets weak or surging
• Spa water level too low
• Filters clogged
• COMFORT CONTROL lever closed
• Add water
• Clean filters
• Open COMFORT CONTROL lever
Light inoperative
• Spa lock activated
• Light wiring or assembly is faulty
• Deactivate spa lock
• Replace light assembly
Power indicator blinking (Entire spa
inoperative)
• Spa water level too low
• Filter(s) clogged
• Closed Air Control levers
• Disconnect power for at least thirty seconds to reset heater high limit. If it
will not reset,
check for clogged filter(s). If tripping continues, call for service.
Ready indicator blinking
• Temperature sensor problem
• Disconnect power for at least thirty seconds. If blinking continues, call for service.
MOTO-MASSAGE DX (GLEAM ONLY)
jet inoperative or erratic
• AIR CONTROL valves closed
• Filters clogged
• Open AIR CONTROL lever
• Clean filters
Blue Logo "Power" indicator blinking
• Heater high-limit thermostat tripped • Disconnect power for at least thirty seconds to reset heater high limit. If it will not reset,
check for clogged filters. If tripping continues, call for service.
Green Logo "Ready" indicator blinking
• Temperature sensor problem • Disconnect power for at least thirty seconds. If blinking continues, call for service.
SPA WATER MAINTENANCE TROUBLESHOOTING GUIDE
Problem Probable causes Solutions
Cloudy Water
• Dirty filters
• Excessive oils / organic matter
• Improper sanitization
• Suspended particles / organic matter
• Overused or old water
• Clean filters
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH and/or alkalinity to recommended range
• Run jet pump(s) and clean filters
• Drain and refill the spa
Water Odor
• Excessive organics in water
• Improper sanitization
• Low pH
• Shock spa with sanitizer
• Add sanitizer
• Adjust pH to recommended range
Chlorine Odor
• Chloramine level too high
• Low pH
• Shock spa with sanitizer
• Adjust pH to recommended range
Musty Odor
• Bacteria or algae growth • Shock spa with sanitizer–if problem is visible or persistent, drain, clean and refill the spa
Organic buildup / scum ring around spa
• Build-up of oils and dirt • Wipe off scum with clean rag – if severe, drain the spa, use a spa surface and tile cleaner to
remove the scum, and refill the spa
Algae Growth
• High pH
• Low sanitizer level
• Shock spa with sanitizer and adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Eye Irritation
• Low pH
• Low sanitizer level
• Adjust pH
• Shock spa with sanitizer and maintain sanitizer level
Skin Irritation / Rash
• Unsanitary water
• Free chlorine level above 5 ppm
• Shock spa with sanitizer and maintain sanitizer level
• Allow free chlorine level to drop below 5 ppm before spa use
Stains
• Total alkalinity and/or pH too low
• High iron or copper in source water
• Adjust total alkalinity and/or pH
• Use a metal deposit inhibitor
Scale
• High calcium content in water – total alkalinity
and pH too high
• Adjust total alkalinity and pH – if scale requires removal, drain the spa, scrub off the scale,
refill the spa and balance the water
Service Information
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