TROUBLESHOOTING ERROR CODES
SERVICE MANUAL 49
REVISION 04/19, SW: 3.51
Error Code 12
The heat sink for the solid state relay is too hot because the temperature has risen
above 120°C/248°F. Let it cool o for 20-30 minutes and then retry.
Steps Checklist Solution
1 Go to the test menu (Main Alarm) to see
which information is displayed.
2 Check the cable and the cable plugs, and
then tighten the solid state relay.
3 - Clean the intake filter.
4 - Change the overheating
sensor.
5 - Change the I/O board.
Error Code 13
The temperature of the top heating element of the steam generator has risen above
130°C/266°F.
Steps Checklist Solution
1 Go to the test menu (steam generator)
to see which information the computer
displays.
The steam generator may
have to be descaled.
2 Check the cable and the cable plugs. Change the plug, if
necessary.
3 Test the sensor using an ohmmeter, and
check whether the value matches the
value in the table.
If not, change the sensor.
4 - Change the I/O board.
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