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4-5

Troubleshooting

HP Customer Support Services

If you are still having trouble with your switch, Hewlett-Packard offers support

24 hours a day, seven days a week through the use of a number of automated

electronic services.

The HP Web site,

http://www.hp.com/networking/support also provides

up-to-date support information.

Additionally, your HP authorized network reseller can provide you with

assistance, both with services they offer and with services offered by HP.

Before Calling Support

Before calling your networking dealer or HP Support, to make the support

process most efficient, you first should have retrieved the following

information:

Information Item Information Location

• product identification, including SFPs

(mini-GBICs)

the front of the switch, and on labels on the

SFPs

• details about the switch’s status includ-

ing the operating software (OS) ver-

sion, a copy of the switch configuration,

and contents of the Support file

Web interface.

For more information on using the Web

interface, see the Management and

Configuration Guide for your switch.

• copy of your network topology map, in-

cluding network addresses assigned to

the relevant devices

your network records

Other manuals for HP 1810-8G

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