5 Removal and replacement procedures for authorized service provider parts .................................................... 27
Component replacement procedures .................................................................................................................. 27
Preparation for disassembly ............................................................................................................. 27
Computer feet ................................................................................................................................... 27
Bottom cover ..................................................................................................................................... 29
Battery ............................................................................................................................................... 31
Hard drive .......................................................................................................................................... 32
WLAN module .................................................................................................................................... 34
Memory module ................................................................................................................................ 36
Solid-state drive ................................................................................................................................ 37
Speakers ............................................................................................................................................ 38
Fingerprint sensor ............................................................................................................................. 39
Power connector ............................................................................................................................... 40
Touchpad click board ......................................................................................................................... 41
Touchpad ........................................................................................................................................... 42
USB board .......................................................................................................................................... 43
Fan ..................................................................................................................................................... 44
System board .................................................................................................................................... 45
Heat sink assembly ........................................................................................................................... 48
Display assembly ............................................................................................................................... 51
Top cover/keyboard ........................................................................................................................... 58
6 Computer Setup (BIOS), TPM, and HP Sure Start ............................................................................................. 59
Using Computer Setup ......................................................................................................................................... 59
Starting Computer Setup .................................................................................................................. 59
Navigating and selecting in Computer Setup ................................................................................... 59
Restoring factory settings in Computer Setup ................................................................................. 59
Updating the BIOS ............................................................................................................................. 60
Determining the BIOS version ......................................................................................... 60
Downloading a BIOS update ........................................................................................... 60
Changing the boot order using the f9 prompt .................................................................................. 61
TPM BIOS settings (select products only) ........................................................................................................... 61
Using HP Sure Start (select products only) ......................................................................................................... 62
7 Backing up, restoring, and recovering ........................................................................................................... 63
Backing up information and creating recovery media ........................................................................................ 63
Using Windows tools ......................................................................................................................... 63
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 63
Restoring and recovery ........................................................................................................................................ 64
Restoring, resetting, and refreshing using Windows tools .............................................................. 64
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