HP 355 G2 User Manual

13 Support ......................................................................................................................................................... 67
Contacting support ............................................................................................................................. 67
Labels ................................................................................................................................................. 68
14 Specifications ................................................................................................................................................ 69
Input power ......................................................................................................................................... 69
Operating environment ....................................................................................................................... 69
Appendix A Traveling with the computer ........................................................................................................... 70
Appendix B Troubleshooting .............................................................................................................................. 71
Troubleshooting resources ................................................................................................................. 71
Resolving issues ................................................................................................................................ 71
The computer is unable to start up .................................................................................... 71
The computer screen is blank ............................................................................................ 71
Software is functioning abnormally .................................................................................... 72
The computer is on but not responding ............................................................................. 72
The computer is unusually warm ....................................................................................... 72
An external device is not working ...................................................................................... 72
The wireless network connection is not working ................................................................ 73
A disc does not play ........................................................................................................... 73
A movie is not visible on an external display ..................................................................... 73
The process of burning a disc does not begin, or it stops before completion .................... 74
Appendix C Electrostatic discharge ................................................................................................................... 75
Index ................................................................................................................................................................... 76
ix

HP 355 G2 Specifications

General

Form factor	Clamshell
Product type	Laptop
Product color	Black, Silver
Country of origin	China
Processor cache	2 MB
Processor cores	4
Processor family	AMD A4
Processor frequency	1.8 GHz
Processor cache type	L2
Processor manufacturer	AMD
Motherboard chipset	-
Memory slots	2x SO-DIMM
Internal memory	4 GB
Memory clock speed	1600 MHz
Internal memory type	DDR3L-SDRAM
Maximum internal memory	- GB
Memory layout (slots x size)	1 x 4 GB
HDD speed	5400 RPM
HDD interface	SATA
Storage media	HDD
Optical drive type	DVD Super Multi DL
Card reader integrated	Yes
Total storage capacity	500 GB
Number of HDDs installed	1
Display diagonal	15.6 \
Display resolution	1366 x 768 pixels
Native aspect ratio	16:9
Discrete graphics card model	AMD Radeon R5 M240
Discrete graphics card memory	2 GB
Discrete graphics memory type	GDDR3
Audio system	DTS Sound+
Number of built-in speakers	2
Wi-Fi standards	802.11b, 802.11g, Wi-Fi 4 (802.11n)
Bluetooth version	4.0
Ethernet LAN data rates	10, 100, 1000 Mbit/s
Charging port type	DC-in jack
DisplayPorts quantity	0
USB 2.0 ports quantity	USB 2.0 ports have a data transmission speed of 480 Mbps, and are backwards compatible with USB 1.1 ports. You can connect all kinds of peripheral devices to them.
Pointing device	Touchpad
Operating system installed	FreeDOS
Battery capacity	41 Wh
Battery life (max)	- h
AC adapter power	65 W

Weight and Dimensions

Depth	384 mm
Width	261 mm
Height	23.1 mm
Weight	2300 g